Enrollment Services Associate

JOB SUMMARY

The Enrollment Services Associate is responsible for working closely with College Officials in coordinating and managing college enrollment services at multi-college sites to include registration, admissions, student records, testing referrals and compliance of state reporting.

ESSENTIAL FUNCTIONS

• Advise and assist students of the enrollment process (admissions, assessment, financial aid, advisement registration, orientation etc.).
• Represent the College at community recruitment and retention events.
• Coordinate with the district and various entities in the reconciliation of data for state and federal reporting to ensure compliance and meet accountability requirements.
• Implement departmental goals based on the College Strategic Plan.
• Develop and implement effective and efficient internal controls in Enrollment Services.
• Provide admissions testing referrals for pre- and post-test assessments (i.e., standardized test(s) approved by the Coordinating Board).
• Establish, implement and monitor security procedures for securing transcript materials, validate and issue official college transcripts and verifications.
• Monitor and process the Never Attended report according to District guidelines for accurate Federal Financial Aid reporting.
• Research, recommend and process approval or denial of refund petitions.
• Coordinate and college/department trainings regarding enrollment services.
• Assist with interviewing, hiring, and training.
• If applicable, schedule, supervise and evaluate staff.
• Monitors staff functions.
• If applicable, input and approve time and labor data for staff.
• Promote college retention by properly screening and providing information to advise students regarding the withdrawal process, Texas Success Initiative (TSI) requirements, standardized test reinstatement, and TSI regulatory compliance.
• Coordinate efforts in maintaining regulatory compliance of TSI.
• Implement departmental goals based on the Colleges Strategic plan.
• Disseminate information on college policies and procedures related to student enrollment.
• Maintain confidentiality of information in business processes related to students, faculty and staff (i.e. Family Educational Rights and Privacy Act (FERPA), employee records, etc.).
• Represent the College in various District, College, State and National organizations in matters relating to enrollment management.
• Perform other duties, tasks and assignments as required.

QUALIFICATIONS

Education & Experience

• Bachelors degree required
• 2 years work experience in Enrollment Services or Student Services in a college setting preferred

Licensing & Certification

• Valid Texas Driver License

Special Skills

• MS Office Programs
• Information Management Systems
• Budget Management
• Advanced proficiency in the use of personal computers, data entry, training, troubleshooting, and query information

Competencies

• Delivering High Quality Work
• Accepting Responsibility
• Serving Customers
• Supporting Organizational Goals
• Driving Continuous Improvement
• Acting with Integrity
• Thinking Critically
• Managing Change
• Communicating Effectively

Working Conditions

General Office. Must be able to perform all job requirements with or without reasonable accommodations; remain in a stationary position during shift; move items weighing up to 25 pounds; position self to operate job equipment; apply established protocols in a timely manner. Must access, input and retrieve information from technology devices; communicate with others to accomplish job requirements. May be required to work after hours to include weekends and holidays.