Enterprise Applications Developer I-III/Enterprise Applications Systems Engineer I-III
Job Summary
Under general direction, is responsible for the support, integration, automation, and continuous improvement of the University’s technology services and operational processes. Provides application support and system augmentation through configuration, scripting, and integration to improve service reliability, availability, and customer experience. Collaborate with technical peers, vendors, and leadership to anticipate issues, resolve system problems, and deliver scalable, highly available solutions in support of campus operations.
Job titles of Enterprise Applications Developer I-III or Enterprise Applications Systems Engineer I-III along with salary will depend on the applicant’s qualifications.
Essential Duties
- Assists in the support, configuration, integration, and enhancement of university applications and their interaction with other technical and functional systems. Participate as a key technical member of project teams supporting those system enhancements, integrations, and service improvements, including requirements gathering, solution design, testing, deployment, and operational handoff, while ensuring compliance with university policies and standards.
- Assists in working with customers, colleagues, vendor partners and the leadership team to gather requirements and translate into application and system solutions. Assists in the development, documentation, and support of solutions that augment and integrate enterprise systems and services. Assists in developing and maintaining processes to integrate and support new and existing university systems through automation, synchronization, and single sign-on (SSO).
- Leverage common software tools (i.e. ticketing and project management software) to follow request, incident, change management, project management and time tracking processes. Provide updates to associated tickets and projects to keep both customers and team members informed of current status or progress. Assist with team responsibility for queue management and ensure tickets are resolved accurately, timely and according to priority.
- Assists in facilitating/leading effective problem solving and provide support, guidance and resources to peer technology personnel and student technicians. Efficiently and creatively solve moderately difficult or complex problems that affect immediate work team and/or extended team. Serve as a key contributor in group troubleshooting and resolution. Maintain awareness of opportunities provided by new technology to address challenges or to enable new ways of working.
- Assists in the coordination and implementation of application enhancements to improve system performance, reliability, and maintainability. Draft and maintain procedures and documentation for applications support. Assists in the development, maintenance, and adherence to technical standards, processes, and support procedures. Perform other duties as assigned.
Minimum Qualifications
- Bachelor’s degree in Computer Science, M.I.S. or related field required.
- Additional experience in the support of a networked desktop/application environment may substitute for the Bachelor’s degree on a year for year basis.
- Additional consideration may be given to candidates with specific technical certifications related to systems applicable to Angelo State University.
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