Management Assistant Officer

Job Description

The Office of the University Registrar (OUR) at the National University of Singapore (NUS) is looking for an independent, self-motivated, service- and detail-oriented individual to join our Student Administration team.

In this role, you will support a range of student administration functions, including Student Exchange Programmes, Non-Graduating Programmes, Student’s Pass matters, system administration support, and student enquiries. You will also contribute to broader office operations and institutional activities as assigned.

A) Student Administration

• Student Exchange Programmes (SEP)
  • Coordinate with the SEP team on getting application instructions out to faculties and collation of application materials to partner universities, where required
• Non-Graduating (NG) Programmes
  • Handle full spectrum of duties and activities from processing admission applications to student’s completion of studies at NUS for assigned countries
• Student’s Pass Administration
  • Process Student’s Pass (STP) re-application/extension requests and follow up on STP for these cases
  • Respond to email inquiries on STP re-application/extension requests from students and internal stakeholders
  • Manage/assist with the monthly bulk cancellation of STP at the university
• Satisfactory / Unsatisfactory (S/U) Options
  • Assist the S/U team in handling related student enquiries / appeals

B) Other Duties

1. Perform other administrative duties, and/or participate in regular and ad-hoc projects, of OUR as may be assigned. These include:
   • Registration duty officials
   • Examination venue administrators
   • Commencement duty officials
2. Manage and/or assist in activities related to general office administration.

Qualifications

• Polytechnic Diploma
• Relevant work experience in a higher education environment preferred
• Proficient in MS Office applications
• Experience in / Exposure to the following will be an advantage:
  • PeopleSoft Campus Solutions
  • Salesforce
• Good communication (oral and written) skills and customer-service oriented
• Organised and meticulous
• Able to work well under pressure to meet tight deadlines
• Team player who is self-motivated and resourceful