Job Description

Lead College of Design and Engineering (CDE) as a key resource person for special undergraduate programmes, including Double Degree Programmes, Double Major and Minor programmes.
Analyse academic compatibility between CDE programmes and partner programmes to support structured programme mappings and customised academic pathways.
Liaise with department counterparts to guide students on study plans, progression pathways and relevant academic policies.
Coordinate and administer double degree programmes, covering outreach, application, selection and completion, including:
Overseeing student support matters such as monitoring academic progress, managing administrative escalations, and coordinating support with relevant University offices.
Ensuring timely completion of programme requirements and milestones by students.
Drive initiatives that enhance the “build your own degree” experience by enabling the development of flexible, scalable and personalised learning pathways.

Lead the application, evaluation and selection processes for CDE administered donated scholarships, ensuring fairness and alignment with stakeholder and donor requirements.
Spearhead improvements to scholarship processes and the overall student experience through process refinement and the use of technology.
Assist with data collation, analysis and reporting to support fundraising and donor stewardship efforts.
Prepare operational reports, updates and documentation for programme leadership and governance requirements.

Oversee the annual undergraduate admissions exercise, in collaboration with internal and external stakeholders.
Implement initiatives to improve the handling of prospective student enquiries, including the use of digital or AI-enabled solutions to ensure timely and accurate responses.
Provide data and insights to support outreach, recruitment and engagement activities.

Serve as a lead outreach representative for undergraduate programmes.
Undertake other duties and new initiatives as assigned, in support of CDE’s operational needs and strategic priorities.
Lead projects to streamline operations and enhance student and staff experiences through improved processes, automation and best practices.
Steer and coordinate faculty level events and initiatives such as Freshman Welcome, CDE Open Day and NUS Open House.

Qualifications

A good Bachelor’s degree from a recognized and reputable University.
Relevant experience in higher education administration, programme management, or student related operations.
At least 8 years of relevant working experience.
Strong ability to interpret and apply academic policies, regulations, and guidelines accurately and consistently.
Highly organised and efficient, with the ability to manage multiple priorities and meet tight timelines in a dynamic environment.
Strong service orientation, with a demonstrated commitment to supporting student success.
Good interpersonal and communication skills, with the ability to work effectively across diverse stakeholder groups at different levels.
Demonstrates professionalism, tact, and discretion in handling sensitive and/or confidential information.
Analytical skills with experience working with data, reports, and administrative systems.
Proficient in digital tools (e.g. Microsoft Office) and motivated to learn and apply new technologies.
Experience in process improvement, digitalisation, or automation initiatives will be an advantage.
Strong sense of curiosity and an aptitude for lifelong learning and continuous improvement.
Strong logical and analytical thinking, with the ability to break down complex issues and synthesize insights.
Experience or exposure to data driven and/or AI enabled decision making in an operational context.