Manager, Systems Administration

Job Details

Title: Manager, Systems Administration

Department: DT Technology Infrastructure

Campus Location: Trinity River Campus

Employee Classification: APT - Administrative

Position Type: FT - Regular

Grant Funded: No

Compensation Details: Starting Pay - 100,500; Commensurate with education and experience

Work Hours: Monday through Friday, 8:00 a.m. – 5:00 p.m.

Remote Eligible: This position is not eligible for remote work

Special Instructions to Applicant:

Job Summary:

This role provides operational leadership and day-to-day oversight for the administration, maintenance, and integration of Tarrant County College’s (TCC) physical and virtual servers, on-premises infrastructure, and enterprise platforms. This position oversees and manages the implementation and operational support of systems within division-established enterprise hosted platforms and systems infrastructure frameworks, ensuring system availability, reliability, and performance. This role leads a team of IT professionals, executing technology operations in alignment with IT division standards, architecture governance, and institutional technology direction.

Primary Duties and Responsibilities:

Essential Performance Requirements*

• Oversees day-to-day system performance monitoring, coordinates remediation of infrastructure issues, and reports operational metrics to senior leadership
• Manages resolution of user access issues and vendor access within established identity and access management protocols and security standards
• Oversees and manages software installation, patching, version control, and lifecycle maintenance across on-premises servers and enterprise systems
• Administers and maintains system backup, recovery, and business continuity operations in accordance with division-approved procedures, recovery objectives, and institutional continuity standards
• Guides the development, maintenance, and standardization of system scripts, automation tools, and operational run books
• Reviews and approves technical documentation, change management requests, and system logs to ensure compliance with standards and institutional policies
• Leads root cause analysis and resolution of complex or recurring infrastructure issues, coordinating resources and escalating as appropriate
• Oversees and manages enterprise directory and identity management services (e.g., Entra ID and related identity platforms), including administration of access policies, organizational structures, user provisioning, and operational standards in alignment with IT division architecture standards and governance frameworks
• Oversees and manages a team of IT professionals in administering enterprise applications, servers, infrastructure platforms, and third-party enterprise systems integrated within the institutional technology environment
• Partners and coordinates with IT teams, academic departments, and campus staff to align infrastructure services with institutional and operational needs
• Leads project planning, execution, and monitoring for infrastructure initiatives, ensuring delivery within scope, timeline, and budget
• Oversees and manages enterprise network naming, resolution, and messaging infrastructure services (e.g., email and collaboration platforms such as Exchange, and related enterprise communication systems) for externally facing sites and internal enterprise services in accordance with IT division architecture governance and institutional security standards
• Manages departmental budget planning, forecasting, and expenditure oversight in alignment with institutional financial guidelines

General Supervision and Management

• Oversees daily work activities, provides training and guidance, monitors performance, and ensures work is completed accurately and efficiently.
• Performs advanced or more complex functional work alongside staff while supporting departmental operations and service delivery.
• Provides direct day-to-day leadership and guidance to staff to support effective task completion and employee development.

Service Excellence

• Participates on behalf of the College in external community organizations and associations as assigned to support the essential performance requirements
• Attends the workplace regularly, reports to work punctually, and follows a work schedule to keep up with the demands of the worksite
• Completes all required training and professional development sessions sponsored through Tarrant County College (TCC)
• Supports the mission, values, goals, and principles of the College

Supervision

Works under the supervision of the assigned department leader

*Performs Other Related Tasks as Required

*The duties listed are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.*

Required Minimum Qualifications:

• Bachelor’s degree and five (5) years’ working experience related to the Essential Performance Requirements; or any equivalent combination of education and work-related experience
• Two (2) years' working experience supervising (e.g., leading people, processes, programs, or projects that included planning, execution, and monitoring of outcomes)

Preferred Qualifications:

• At least one (1) year’s professional working experience in a higher education environment

Knowledge, Skills and Abilities:

• Knowledge of enterprise datacenter architecture, including physical and virtual server environments, storage systems, and infrastructure troubleshooting methodologies
• Knowledge of networking fundamentals including Cisco switches, routers, and TCP/IP protocol suite; working knowledge of VMWare virtualization, Windows Server environments, and familiarity with enterprise hosted platforms and systems infrastructure (e.g., Azure, AWS) and associated delivery and integration services
• Skilled in delivering high-quality customer service and building effective interpersonal relationships, including strong listening, verbal, and written communication skills
• Skilled in using computer applications and enterprise systems, including the Microsoft Office suite and the Microsoft 365 platform
• Ability to perform and prioritize multiple tasks seamlessly ensuring accurate and timely completion, while exhibiting strong attention to detail and organization
• Ability to work effectively both independently and as part of a team in collaborative environments, engaging with faculty, staff, and external stakeholders
• Ability to assess complex operational issues, apply sound judgement, and drive timely resolution through established procedures and cross-functional escalation in a fast-paced work environment
• Ability to interpret and apply institutional policies, procedures, and technical standards to guide team decision-making and ensure compliance
• Ability to lead cross-functional coordination with faculty, staff, and campus stakeholders to align technology services with departmental and institutional objectives
• Ability to maintain a high level of diplomacy and tact, ensuring confidentiality and discretion with sensitive and confidential information

Physical Demands and Work Environment:

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talk or hear. The employee is occasionally required to stand, walk, and climb or balance. The employee must occasionally lift and/or move up to 10 pounds unassisted, or up to 25 pounds with the assistance of other employees or equipment as appropriate. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment

The work environment characteristics described here are representatives of those an employee encounters while performing the essential functions of this job. While performing the duties of this job, the employee occasionally works near moving mechanical parts and is occasionally exposed to risk of electrical shock. The noise level in the work environment is usually quiet.

Accommodation/EEO Statement:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.