Part-time Public Safety Telecommunicator
Essential Job Duties:
Join Our Dynamic Team as a Part-time as needed, Public Safety Telecommunicator – Make a Real Impact!
Are you ready to be the first line of defense in keeping our campus safe? As a Public Safety Telecommunicator, you will play a pivotal role in responding to emergencies, coordinating safety efforts, and ensuring a rapid, efficient response to every situation.
What You’ll Do:
- Be the Hero Behind the Scenes: Answer and assess emergency and non-emergency calls, quickly providing essential information to the right responders.
- Coordinate and Lead Safety Efforts: Dispatch police, fire, and rescue teams to various University locations.
- Harness Cutting-Edge Technology: Operate and maintain the Computer-Aided Dispatch (CAD) system.
- Monitor Campus-Wide Systems: Stay alert and ready to respond to campus fire and intrusion alarms.
- Access Vital, Real-Time Information: Use the Division of Criminal Information terminal.
- Ensure Operational Excellence: Manage equipment, maintain important records.
Key Responsibilities:
- Collect Accurate Call Information: Gather detailed and pertinent information from calls and enter it into the Computer Aided Dispatch (CAD) system, ensuring a 95% accuracy rate.
- Provide Vital Safety Information: Use telephone resources in the Emergency Communication Center (ECC) to give callers crucial public safety information.
- Prioritize & Dispatch Calls: Effectively prioritize multiple calls, processing and dispatching them in a timely manner based on urgency.
- Handle TDD/TTY Calls: Accept TDD/TTY calls and test the equipment weekly.
- Radio Protocol & Signal Codes: Use correct radio channel assignments and signal codes.
- Process Non-Emergency Requests: Address non-emergency university service requests.
- Time Checks & Monitoring: Perform time checks for field units and monitor SIMS fire and intrusion alarms.
- DCI Compliance: Ensure security and confidentiality of records in compliance with DCI regulations.
- Handle Calls with Sensitivity: Provide compassionate responses to distressed callers.
- Coordinate Activities & Communicate Effectively: Interact with colleagues, supervisors, law enforcement, emergency response teams, university officials, and the public.
- Analyze & Prioritize Calls: Qualify each call to determine if it’s a routine or emergency situation.
- Dispatch & Notify Units: Dispatch the appropriate emergency units and provide them with critical, accurate call information.
- Monitor & Troubleshoot Systems: Regularly monitor crime tip hotlines, weather alerts (Skyguard), fire/intrusion alarms, panic buttons, CCTV, GPS systems, and DCI.
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