Quality Control Specialist

The Quality Control Specialist is responsible for performing inspections of products at all stages of production to ensure the highest possible quality standards before sending the finished projects off to the customer. They are required to ensure that production is maintaining quality products manufactured by Printing and Mailing Services before, during and after the production has taken place. They work to maintain records of defective products, and analyze processes to determine points of failure, devise solutions, and consult with managers and/or the director as appropriate. The Quality Control Specialist must have a deep understanding of the overall processes from both the project management and production perspective, the ability to guide and communicate effectively with both managers and coworkers alike to foster a greater sense of teamwork in Printing and Mailing Services. Information gathering, analysis, and communication form the three pillars of this position in order to locate errors, remedy them, and design preventative procedures to assure products meet the clients' expectations and maintain the quality standards that Printing and Mailing Services demands.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

Foster communication and create relationships with all staff.
File and maintain physical and/or digital records regarding, but not limited to, jobs and error occurrences.
Provide analysis of information regarding but not limited to jobs and error occurrences.
Monitor the overall effectiveness of the Project Management, Prepress, and Production teams.
Provide the management team feedback, observations, and compiled data so that they may make the adjustments necessary to assure client satisfaction.
Daily check of the overall quality of as many jobs as possible that leave Printing and Mailing Services. This will be done in the following ways:
Checking to ensure merges happen correctly (when applicable)
Checking artwork for consistency, margin, bleed, and layout.
Checking hard proofs and first run samples for accuracy.
Checking color and quality throughout the print's duration.
Checking the cuts, folds, and tabs in the finishing process
Checking for correct insertion and adherence to postal regulations.
Resolve errors by finding where they occurred in the process and referring them to the appropriate manager.
Create SOPs in conjunction with the management team in order to prevent errors from reoccurring.
Adhere to department SOP and University policies and procedures.
Strictly adheres to Liberty University policies, representing the University in an exemplary manner.
Works effectively as a team member, embracing and fostering LU's Christian model and Mission - Training Champions for Christ.

QUALIFICATIONS AND CREDENTIALS

Required Education and Experience

Basic knowledge of the Microsoft Office Suite
Ability to lift up to 50 lbs.
High School Diploma required
0-2 years' experience
Good attention to detail and communication skills

SUPERVISORY RESPONSIBILITIES

This is a non-supervisory role.

ABILITIES AND COMPETENCIES ESSENTIAL TO THE FUNCTION OF THE JOB

Communication and Comprehension

Ability to utilize verbal and written communication in order to effectively convey information.
Ability to understand, speak, and write English in order to convey messages and to correspond in an articulate and professional manner.
Possess public communication skills that allow professional representation of Liberty University to a variety of business, government, university and community customers and associates.
Strong organizational skills.
Understanding of USPS regulations preferable.

Problem Solving

Intuitively able to reason, analyze information and events, and apply judgment in order to solve problems of both a routine and complex nature.

Physical and Sensory Abilities

Occasionally required to sit for extended periods to review and organize digital files and communication.
Regularly required to hear and speak in order to effectively communicate orally.
Frequently required to stand, walk, and climb stairs to move about the building to review job progress in different stages of production.
Handle materials, reach overhead, kneel, stoop, and pull items using a pallet jack in order to conduct business.

WORKING CONDITIONS

Work Environment

The main office is a climate-controlled mail shop setting. It is well lighted, and the noise level is moderate to high. The warehouse area attached to the normal working environment is not climate controlled and can vary from 30°F to 110°F. There can be high levels of dust and other irritants.

Driving Requirements

If the employee is required to travel in performing the duties and responsibilities of the position, the use of one's personal vehicle (or LU vehicles) may be required for travel. Proof of a valid driver's license, an acceptable DMV record, LU Driving Approval, and liability insurance is required when driving in the performance of the employee's position

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