RESIDENTIAL FACILITIES SPECIALIST

Job Summary:

The incumbent is responsible for overseeing the day-to-day operational functions of the College's residential facilities housing approximately 4,000 students, with capacity subject to annual enrollment and occupancy variations. This position ensures operational excellence through the coordination of residence hall health and safety protocols, facilities management, and strategic residential programs. Specific duties include supervision of student staff and direct supervision of the summer operations Area Coordinator, coordination of residence hall health and safety checks; monitoring and prioritizing mover and maintenance requests; providing student and family support and serving as a primary contact for facilities concerns; overseeing the room inspection and damage billing process; managing furniture inventory and assessing new initiatives; coordinating special Residential Life events including Commencement and returning senior housing, early arrivals, late departures, all closing and openings, break housing, and Senior Week.

Supervision:

This position reports to the Assistant Director for Housing and Operations

Job Responsibilities:

Strategic Leadership & Management

• Demonstrate a commitment to diversity, inclusion, and engagement as a college priority, communicate to employees an expectation of behavior that is respectful and inclusive when interacting with all staff, faculty, students and visitors and promote a flexible, collaborative and inclusive work and living environment.
• Serve on departmental or institutional committees and task forces relevant to residential facilities, student experience, and campus operations.
• Serve as Residential Life representative of the Summer Planning Group.

Residential Operations & Facilities Management

• Oversee and manage the opening and closing of residence halls and apartments, ensuring facility readiness and access. Coordinate with Housing Services and external partners (such as Facilities Services) as needed.
• Oversee OnGuard and Traka access and usage for departmental student and professional staff.
• Coordinate Residential Life operations for the Early Arrival, Late Departure, Senior Week, and break period processes. Collaborate with IT on online forms and share information with campus partners.
• Oversee departmental processes for openings, closings, and breaks including checklists and staff schedules.
• Oversee the administration of health and safety checks, including break room checks and annual NYS fire inspections.
• Oversee and administer the academic year room inspection process and damage billing process, including charges, budgets, and conflict resolution.
• Oversee, monitor, and prioritize mover and maintenance request procedures during the academic year.
• Oversee contractors' work quality and completion; attend job meetings and assist with punch lists.
• Assist the Circle Area Coordinator with operations and renovation issues in the Circle Apartments; manage College Circle turnover process.
• Coordinate arrangements for temporary housing.

Supervision & Staff Development

• Provide functional supervision of student Operations Assistants, including directing work assignments and monitoring performance.
• Supervise the Area Coordinator assigned to summer operations.
• Plan and present student staff and professional staff training sessions.

Student Support & Communication

• Respond to inquiries, problems, and complaints from students, staff, and parents.
• Assist in Residential Life programming and publication efforts for students and parents to increase awareness of on-campus living.
• Design, implement, and oversee ongoing assessment initiatives to measure student satisfaction with residential facilities.
• Maintain liaison relationships with campus partners and outside vendors (e.g., Facilities, IT, Environmental Health & Safety, Conference Services, Boldyn, CSC Laundry).
• Maintain and update the operational content of the website to ensure accurate, accessible, and user-friendly content.

Other Duties

• Perform other related duties incidental to the work described herein.

Work Environment:

Most of the work of the incumbent is carried out within a generally accessible, safe, indoor environment with frequent interaction with students, faculty, staff, and external partners. The incumbent will be required to respond to emergency situations during normal business hours and attend various College functions and activities. Evening and weekend work required for programming, events, and crisis response. The incumbent may be required to travel periodically for professional development, conferences, or institutional representation. Physical demands include ability to walk campus facilities and attend events in various settings.

Qualifications:

Bachelor's degree and a minimum of 3 years of residential life/housing or facilities management experience, or an equivalent combination of education and experience; excellent organizational, interpersonal, written and verbal communication skills; ability to cultivate an inclusive, diverse and welcoming environment; ability to treat all people equitably and with a sensitivity and awareness to cultural difference; demonstrated ability to hold others accountable for behavior that is supportive of a community that is diverse and inclusive required. A master's degree in higher education or related field preferred.

This position is 37.5 hours per week, 52 weeks per year.

Application Instructions:

Interested applicants must apply online and attach a resume, cover letter, and list of three professional references. Questions about online applications should be directed to the Office of Human Resources at (607) 274-8000 or humanresources@ithaca.edu.

Ithaca College is committed to building a diverse academic community and encourages members of underrepresented groups to apply. Experience that contributes to the diversity of the college is appreciated.

Visa sponsorship is not provided for this position.

Hiring Range:

$28.00 to $30.00 per hour, commensurate with qualifications and experience.

We pride ourselves on providing our benefit-eligible employees with comprehensive benefits, including:

• Healthcare including vision and dental
• Generous Paid Time Off Policies
• 403B Retirement Savings Plan with Matching Employer Contribution
• EAP
• Flexible Work Plans
• Educational Benefits
• Career-Enhancing Trainings
• For an overview of our benefit offerings, please visit https://www.ithaca.edu/human-resources/employee-benefits-wellness