Senior Executive / Executive, Digital Academy Services

Job Description

Are you passionate about dynamic and fast-moving operations and committed to delivering good customer service? Join us at NUS-ISS in a pivotal role supporting our operating partners in day-to-day execution of various training programmes, ensuring smooth learner's journey and effective stakeholders mangement.

How you’ll make an impact

• Manage end-to-end administration of training programmes, including registrations, pre-course arrangements, in-class support, and post-course follow-up.
• Liaise with internal stakeholders, trainers, and external training partners to ensure smooth course delivery.
• Monitor course enrolment and attendance, and follow up on registrations, confirmations, and participant communications.
• Prepare and maintain accurate records, including attendance, assessment results, and course documentation, in compliance with organisational requirements.
• Support assessment and certification processes, including coordination of test logistics and result processing.
• Handle participant enquiries and provide timely support to ensure a positive learning experience.
• Assist in tracking and reporting of course data, ensuring accuracy and timely submission.
• Support process improvements and ensure adherence to SOPs and service level agreements (SLAs).

What Makes you Shine

• Bachelor’s degree with relevant experience.
• At least 2 years of working experience, preferably in an education institute.
• Well-organised with strong monitoring, time management, and follow-up skills, with the ability to work under tight deadlines.
• Able to prioritise tasks and manage multiple responsibilities effectively.
• Possesses strong communication skills and demonstrates adaptability in embracing change and new responsibilities.
• Service-oriented, self-driven, resourceful, and a strong team player.
• Proficient in Microsoft Office applications, particularly MS Excel and MS Word.

We welcome applications from experienced professionals who bring maturity, initiative, and a collaborative spirit to the team. If you have a strong eye for detail, a passion for education operations, and a commitment to delivering excellent client service, we’d love to hear from you.