Temporary Dispatcher

Temporary Dispatcher

JR10000001200
Williamstown, MA (Main Campus)

The College seeks a Temporary Dispatcher to serve in Campus Safety Services as the first point of contact for our community. The Temporary Dispatcher does not maintain a regular schedule but is called upon when support is needed.

Responsibilities

• Handle emergency and routine calls
• Maintain the daily logs
• Dispatch officers as needed, monitor multiple computerized alarm and card access systems, and appropriately respond to and direct other calls
• Responsible for checking out equipment, keys, and access cards
• Monitor and make use of emergency paging systems
• Other duties as needed

Qualifications

• Ability to provide exemplary customer service and use excellent communication skills to build rapport over the telephone.
• Ability to handle routine and emergency (including medical and psychological) situations with excellent judgment, including when multiple situations arise at the same time.
• Attention to detail and strong computer competence.
• Two (2) years of experience in a public safety or security-related role is preferred.
• Familiarity and interest in working with college-age students is required, with a strong commitment to the principles of diversity, equity, and inclusion.
• Applicants should possess oral and written communication skills and the ability to work collaboratively and positively with others are essential.
• A valid driver's license is required at the time of application.