Admissions Specialist I

Job Summary

The Admissions Specialist analyzes complex criteria to make decisions for academic admissibility. This position must demonstrate professionalism at all times, as a front-facing representation of the University.

Responsibilities

Issue Admissions Decisions for Incoming and Returning Students (65%)

• Evaluate student files, to include test scores and other supporting documents, to determine admissibility to the institution.
• Enter student data into the computerized database.
• Maintain data integrity.
• Use multiple information systems to evaluate and process student files.

Serves Students and Family Members, Faculty, and Other Staff with Outstanding Customer Service (35%)

• Communicate with potential students regarding admission and enrollment into the University.
• Collaborate with recruitment, advisement, and other internal entities to ensure seamless transition through the enrollment phases.
• Provide campus tours to prospective students, as needed.
• Perform related duties as assigned.

Required Qualifications

Educational Requirements

High school diploma/GED and four years of higher education enrollment experience: or a combination of education and directly related experience.

Required Experience

Previous customer service experience. Technical aptitude and experience with databases and information systems.

Preferred Qualifications

Knowledge of college policies and procedures. Knowledge and skill in the use of the Banner database, imaging system, and CRM system. Skill in the provision of customer service to applicants and students.

Knowledge, Skills, & Abilities

• Knowledge of customer service skills
• Skill in organizing and prioritizing work demands.
• Skill in time management
• Skill in use of computers.
• Ability to work in a dynamic fast-paced environment.
• Ability to work with minimum supervision.
• Ability to understand and adhere to institutional, USG, and national policies, procedures, and best practices.
• Excellent written and verbal communication skills.