Admissions Support Specialist

Position Summary

This position plays a key role in supporting the daily operations of the Office of Admissions & Enrollment Development. The ideal candidate will provide exceptional front-line service by managing the front desk, responding to phone inquiries, and monitoring the admissions email inbox. They will ensure smooth and professional interactions with prospective students, families, and community members, while maintaining a high level of accuracy and attention to detail in all administrative tasks. In addition to office-based responsibilities, the role may occasionally assist with enrollment-related events and outreach activities in support of the college’s mission.

Job Duties and Responsibilities

Provide high-quality administrative and customer service support in virtual and in-person settings.

Assist with front desk operations, including managing inquiries via phone, email, and walk-ins.

Support recruitment and special events by coordinating logistics, preparing materials, assisting with set-up and breakdown, and providing on-site support.

Represent the college at community-based enrollment initiatives, requiring travel throughout the county.

Collaborate with internal departments and external partners to promote enrollment opportunities.

Uphold institutional policies and procedures while resolving issues with professionalism and discretion.

Contribute to a welcoming and inclusive environment for students, staff, and visitors.

Participate in training and professional development to stay current with admissions practices and technology.

Work flexible hours, including evenings and weekends, to support enrollment goals and event schedules.

Required Qualifications

• Associate degree or higher.
• At least two years of experience providing administrative and customer service support in a college or university Admissions Office.
• Experience using higher education ERP systems such as Ellucian Colleague, Banner, or PeopleSoft.
• Strong problem-solving and conflict resolution skills.
• Exceptional attention to detail and accuracy.
• Ability to work effectively within a structured environment with established goals and procedures.
• Reliable transportation and ability to travel throughout the county.
• Excellent interpersonal, written, and verbal communication skills.
• Flexibility to work evenings and weekends as needed.

Preferred Qualifications

• Proficiency in Microsoft Excel and other Microsoft Office applications.
• Experience using Ellucian Recruit or similar CRM platforms.
• Demonstrated experience supporting enrollment initiatives in a community college setting.