Assistant Director of Communication Technology - Enrollment Management Group

POSITION SUMMARY:

This position reports to the Director of Enrollment Systems and supports the administrative functions and communications systems within Enrollment Management. This employee will be expected to perform a number of vital roles based on the undergraduate and graduate admission cycle. The Assistant Director of Communications Systems works with the Enrollment Marketing and Communications team to support enrollment (admissions and financial aid) communication from Technolutions Slate and Banner Communication Manager.

This position will also be responsible for ongoing testing, quality assurance, list development, reporting, troubleshooting and support for Slate Deliver and Banner Communication Manager. A goal of this position is to expand the use of these tools to their fullest potential. Administrative work requiring initiative and independent judgement. Maintenance of confidential information while ensuring the efficient operation of the office of Enrollment Management.

DUTIES AND RESPONSIBILITIES:

This position reports to the Director of Enrollment Systems and supports the administrative functions and communications systems within Enrollment Management. This employee will be expected to perform a number of vital roles based on the undergraduate and graduate admission cycle. The Assistant Director of Communications Systems works with the Enrollment Marketing and Communications team to support enrollment (admissions and financial aid) communication from Technolutions Slate and Banner Communication Manager.

This position will also be responsible for ongoing testing, quality assurance, list development, reporting, troubleshooting and support for Slate Deliver and Banner Communication Manager. A goal of this position is to expand the use of these tools to their fullest potential. Administrative work requiring initiative and independent judgement. Maintenance of confidential information while ensuring the efficient operation of the office of Enrollment Management.

Completes other duties as assigned.

REQUIREMENTS:

Minimum qualifications:

Bachelor’s degree in business, communication marketing, or a related field from an accredited educational institution.

1-3 years of related experience.

Preferred qualifications:

Alternatively, the successful candidate may possess any equivalent combination of experience and training, which provides the knowledge, skills and abilities required to perform the essential job functions. This includes, but is not limited to, the following:

Previous experience in marketing automation, including lead capture forms, nurturing campaigns, multi-segmented communication flows, including drip campaigns, queries, filters, content blocks, snippets, A/B testing, and tracking pixels preferred.

Strong communication skills, both oral and written;

Attention to detail and accuracy while multi-tasking;

Strong organization skills;

Knowledge of PC and Microsoft Office Software;

Working knowledge of CRM platforms preferred; experience with Slate and Banner preferred;

Ability to make decisions in accordance with established policies;

Ability to be proactive, strategic and deadline-oriented in a complex organization;

Analytical and problem-solving skills with the ability to prioritize work;

Professional demeanor with the ability to deal with people in a courteous and tactful manner regardless of circumstances.

Ability to work overtime and some weekends during peak enrollment management periods.

Motivation to work harmoniously with a diverse group of highly qualified team members.

Ability to exceed recruitment goals, facilitate staff development opportunities, exhibit teamwork, model analytical and critical thinking, engage in creative problem solving and demonstrate high levels of time management and organizational skills.

Ability to work with diverse populations and sensitivity to the need of each individual to be treated with dignity and respect as it relates to diversity in general and the Mission of the University specifically.

Ability to establish and maintain effective working relationships with the University Community.

Ability and willingness to contribute actively to the mission of the University and to respect the Spiritan Catholic identity of Duquesne University. The mission is implemented through a commitment to academic excellence, a spirit of service, moral and spiritual values, sensitivity to world concerns, and an ecumenical campus community.

APPLICATION INSTRUCTIONS:

Applicants are asked to submit a cover letter, resume, and contact information for three professional references.