Assistant General Manager, Residential Dining
Position Summary
The Assistant General Manager provides leadership in the management and development of the assigned Residential Dining Unit The position will be responsible to directly train and develop front of the house staff for both full and part time employees, while providing support to the designated Leader of the Residential Dining Unit.
Responsibilities
- Supervises Dining?s plan to attain the unit?s operational goals. Assists in managing the performance, evaluation, and development of Unit Assistant Managers in assigned area of responsibility
- Manages and schedules staff to maintain the service standards while operating within budgeted labor cost guidelines. Responsible for reviewing payroll for all union staff and temporary staff for accuracy
- Assists in scheduling staff. Manages all payroll and is responsible for the HR tracking log
- Takes the lead on developing, planning, and monitoring the Special Events with the team
- Identifies opportunities and works with leadership and the team to implement new ideas to facilitate the achievement of financial goals. Remains aware of industry trends and constantly seeks and implements innovative new products and services for customers
- Ensures adherence to Federal, State, Local, and Columbia University sanitation and OSHA rules, regulations, standards and codes
- Supervises all unit staff to ensure customer and associate satisfaction in a healthy and safe work environment
- Assists with all unit hires, monitors their training and evaluation, and assists in identifying and addressing unit staff members? developmental needs
- Interacts effectively and diplomatically with the University community including staff, management, campus departments, student organizations, and the general public. Develops relationships with people from public areas of the University to maintain a customer friendly environment
- Manages special projects as assigned
Minimum Qualifications
- Bachelor's degree required. Minimum of 4-6 years of related experience, preferably in food service management
- Must have 4 years of experience supervising staff
- Strong organizational and supervisory skills are required
- Extensive management experience in food service
- Ability to work a flexible schedule
- Excellent interpersonal skills required, including strong written and oral communication skills
Preferred Qualifications
- Previous experience supervising a unionized workforce is highly desirable
- Experience with computers desirable, i.e.: proficient in Word and Excel
- Knowledge of Kronos Payroll Systems is desired
- Working knowledge of a University environment is desired
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