Associate Technology Support Administrator

Working as an Associate Technology Support Administrator, this position is responsible for maintaining and supporting computer systems across the University. The employee plays a pivotal role in supporting technology needs for faculty, staff, researchers, and/or students.

Other job duties include diagnosing and troubleshooting computer related problems including hardware and software issues; provide technology support by fixing and imaging machines and installing software; and answering computer-related questions.

Minimum Qualifications:

• Bachelor’s degree or an Associate degree with 2 years of relevant experience
• Have a good working knowledge of Windows operating systems and MS Office software suite
• Experience with hardware and software troubleshooting
• Experience with wireless networks
• Appreciation of punctuality, regular attendance, and dependability.
• Excellent interpersonal and communication skills
• Driver’s license

Preferred Qualifications:

• Knowledge of Macintosh OS
• Active Directory experience
• Remote systems management tool experience
• Desktop image deployment experience
• Course content experience with operating systems, databases, and/or programming languages
• Help Desk support experience