Campus Services Coordinator

Job Description Summary

The Campus Services Coordinator supports the daily operations of Bentley's auxiliary and campus services programs. This role assists with vendor coordination, service delivery, contract administration, customer service, and process improvement activities for key campus services such as bookstore, mail, vending, shuttle, student laundry, office supplies programs, and convenience copy.

The Coordinator reports to the Assistant Director, Campus Services in the Procurement and Campus Services (PACS) department.

Essential Functions

Operational Support & Vendor Coordination

• Assist with day-to-day oversight of campus auxiliary service providers (campus store, mail, shuttle, vending, laundry, convenience copy).
• Serve as a front-line liaison for campus departments needing support with service issues or requests.
• Monitor service levels and escalate concerns to the Assistant Director.
• Help track contract compliance and maintain updated documentation.

Customer Service & Campus Engagement

• Respond to inquiries from faculty, staff, and students regarding campus services.
• Support community engagement initiatives to communicate services, updates, and problem-resolution processes.
• Create content for and manage social media platforms.
• Assist with organizing educational/training sessions and creation of support collateral.

Reporting & Data Analysis/Administration

• Collect and track vendor performance data, usage metrics, service logs, and revenue/cost information.
• Assist with preparing routine reports (weekly, monthly, year-over-year snapshots).
• Support budget monitoring tasks by gathering data for departmental leadership.

Process & Continuous Improvement Support

• Help identify service inefficiencies or gaps and suggest improvements.
• Maintain procedures, checklists, and internal documentation.
• Support small-scale projects that enhance service efficiency or customer experience.

Procurement & Contracting Assistance

• Assist in gathering requirements and background information for proposals.
• Coordinate logistics for vendor meetings, site visits, and bid evaluations.
• Help analyze vendor proposals under guidance from other PACS staff.

Team & Operational Support

• Provide administrative support to the PACS team.
• Support supervision of student workers or temporary staff, if assigned.
• Help maintain positive working relationships throughout campus.

Minimum Qualifications

• Bachelor's degree plus 1+ year of relevant experience OR high school diploma plus 3+ years of relevant experience. Relevant experience includes customer service, operations, office, administration, or campus services.
• Strong communication, organization, and time-management skills.
• Ability to multitask in a fast-paced environment.
• Basic understanding of vendor management, service delivery, or operations.

Preferred Qualifications

• Experience in campus services, auxiliary services, or facilities-related support.
• Intermediate skills in Microsoft Office Suite and other related platforms.
• Intermediate skills in Social Media platforms and Canva.
• Experience supporting cross-functional teams.
• Higher ed experience preferred but not required.

Work Environment & Physical Requirements

• Ability to lift up to 25 lbs.
• Ability to frequently use stairs for building/warehouse access.
• On-call availability for service interruptions or weather-related needs.
• Office-based work with significant computer and phone use.
• Ability to travel across campus and occasionally off-site.