Job Details

Title: Connection Coach

Announce date: 06/23/2026

Apply by date: 07/07/2026

Position type: Full-time

Salary: $43,500 per year

Working Hours: Working hours for this position consist of a 7.5 hour period exclusive of a 1/2 or 1 hour lunch. Specific hours will be assigned at the onset of employment. In this position, the employee will be required to work one evening per week, to be agreed upon at the onset of employment. This is an on-campus position that will work with students both in person and remotely.

Travel Requirements: Position requires occasional local travel; employee must have access to transportation.

Summary

The Connection Coach plays a key role in successfully onboarding new students from the point of application and promoting a positive learning experience through their first year, in an effort to meet student retention, success and completion goals of the college.

Essential duties and responsibilities

1. Register and Onboard cohort of students and coach them through the process of being a first-time student
2. Provide advising to students, including non-advisees, through walk-in times in office and at targeted special events such as New Student Orientation, Accepted Student Days and Welcome Week Activities
3. Assist students with identifying, planning for, and overcoming potential obstacles in the placement testing, registration, financial aid, and technology processes and procedures
4. Assist students with setting goals and defining steps in education and career planning for the first year
5. Maintain advising log or case management files to track contact hours, issues and outcomes with appropriate documentation
6. Monitor student progress toward goals and assist students and instructors to problem solve issues that arise related to progress towards academic goals, persistence, attendance, and completion
7. Explain the processes for interpreting transfer credits, prior learning assessment, satisfactory academic progress (SAP) and other credit and financial issues for students
8. Review and stay current on curriculum requirements and policies impacting students, including meta majors and guided pathways
9. Provide targeted outreach and hold meetings (including remote/online) with students flagged from the Early Alert program, with a focus on identified at-risk populations and LatinX populations
10. Create and conduct workshops and information sessions and develop / distribute materials as needed to support student success
11. Develop printed and on-line resources such as first-year guidelines and financial literacy information to help students and their families better understand
12. Participate in New Student Orientations
13. Provide and/or procure bilingual service to monolingual and limited English- speaking program participants and/or their family members as needed to achieve the grant objectives
14. Provide advising/coaching in both English and Spanish language when needed for an advisee and their family
15. Work both collectively as a team and also independently with the ability to make well informed decisions in the best interest of each advisee
16. Identify support that students need with a focus on goal setting, GPA recovery, study skills, test anxiety and stress management skills, time management, and connecting students to helpful resources
17. Conduct workshops and hands-on training how to navigate through institutional technology and campus resources. Assess workshops and training sessions
18. Meet enrollment and retention goals
19. Provide monthly report on activities and initiatives
20. Monitor student progress proactively, and conduct outreach to connect students to services
21. Coordinate student referrals to departments or services to help them overcome social and economic barriers
22. For online learners, counsel and advise students by phone, email, text and other available online technologies
23. Attend staff meetings and trainings as required.
24. Meet regularly with the Director of Advising and Retention and Task Force to inform challenges, or needed support
25. Other related duties as required.

Qualifications

Required: Bachelor’s degree required; 2-3 years’ experience in instruction and or student service and/or related field; Knowledge of and commitment to serving bilingual/bicultural student populations and others traditionally underrepresented in higher education; General Conversational English/Spanish speaking and listening as measured by scoring a performance level of 7 or higher on our standardized live telephone assessment

Preferred: Bachelor’s degree in education, counseling, psychology or related field (Master’s preferred); Community College experience; Experience working at a Hispanic Serving Institution