Conversion & Engagement Officer (International)

Wollongong, NSW, Australia

Job Description

Make an impact at the University of Wollongong (UOW) — a purpose driven institution ranked in the top 1% of universities globally.

About the Role

The Engagement and Conversion Officer (International) plays a vital role in supporting the University of Wollongong’s global growth by guiding prospective international students from offer to enrolment. Through targeted communications, web content and conversion activities, this role helps future students navigate their journey to UOW, enhancing their experience and increasing conversion outcomes. Working collaboratively with global teams, the position directly contributes to building a diverse and thriving international student community.

Key responsibilities:

• Deliver targeted, multi-channel communication campaigns that increase offer-to-enrolment conversion rates for international students.
• Coordinate and execute conversion-focused events and outreach activities that enhance engagement and support informed decision-making among offer holders and agents.
• Maintain accurate, segmented student data to enable personalised communications and improve campaign effectiveness.
• Provide responsive case management and service support that resolves enquiries efficiently and contributes to a positive future student experience.

About the Team

This role sits within the International Student Recruitment Division in the Deputy Vice-Chancellor (Growth and Global) portfolio at UOW. It works closely with a global network of recruitment, admissions and service teams, as well as internal stakeholders across faculties, marketing and student services. The team exists to support prospective international students throughout their decision-making journey, driving enrolment outcomes and contributing to UOW’s global growth.

What You’ll Bring

• Relevant tertiary qualification, or an equivalent combination of education, training and experience.
• Experience in delivering targeted communications or marketing campaigns, ideally using Marketo, or marketing automation platforms.
• Strong written communication skills with the ability to create engaging content across digital channels.
• Ability to manage and analyse data to inform communications and improve outcomes.
• Demonstrated ability to build effective relationships and collaborate across teams in a complex environment.

Why Join UOW

• Competitive salary package including 17% superannuation
• 35-hour full-time work week supporting greater balance and flexibility
• Flexible working arrangements and family-friendly policies
• Generous leave entitlements including additional concession days over the Christmas–New Year period
• Purchased leave options to provide greater flexibility throughout the year
• Ongoing professional development and clear career progression opportunities

Role Details

• Employment type Permanent / continuing | Full-time
• Level 5 | 85,682 - $96,898 Salary + superannuation commensurate with experience and capability.
• Position Description
• Location: Wollongong Campus
• Valid Australian work rights required. Visa sponsorship is not available
• This position has been classified as ‘child-related work”, more information is available within the position description
• This position requires the successful candidate to undertake a National Criminal History Check

How to Apply

Click on the ‘Apply Now’ button at the bottom of the advertisement. You’ll be requested to submit a resume, and cover letter (of no more than 3 pages) summarising your skills and experience as they relate to the selection criteria located in the position description.

For further information about this position, please contact Ro Jayasinghe on + 61 2 4298 1373.

Closing Date: Monday 6 July 2026, 11:55pm AEDT

Equity, Diversity & Inclusion

The University of Wollongong is committed to fostering an inclusive and equitable workplace where diversity is valued, respected and celebrated. We strive to create a workplace that reflects the communities we serve, removes barriers to participation, and provides equitable opportunities for staff to reach their full potential. We strongly encourage applications from Aboriginal and Torres Strait Islander peoples, people of all gender identities and sexual orientations, people from culturally and linguistically diverse backgrounds, people with disability, and those with caring or family responsibilities.

As required by federal legislation, prospective employees are required to declare whether they have been investigated for an allegation of Gender based Violence or determined to have engaged in conduct that constitutes Gender based Violence, during their previous employment, or otherwise in a legal process. Any such declaration will be included in the University’s employment screening processes and will be treated with the strictest confidence and in compliance with all privacy legislation.

About Us

At the University of Wollongong (UOW), our people are united by a shared purpose — to create a better future through education, research, innovation and meaningful community impact.

With deep local roots and a growing global presence, UOW is proud to contribute to positive change in the communities we serve and the world beyond them. Guided by our Vision 2035 and Strategic Plan 2030, we are building a future that is innovative, inclusive and committed to societal impact — one where people, ideas and opportunity can thrive.

We are recognised for excellence in teaching and research, and for the real-world impact of our work. But what truly brings UOW to life is our people. Across every role, our staff contribute to something bigger — helping shape the future through the work they do every day.

At UOW, we are committed to fostering a culture where people feel valued, supported and empowered to do their best work. Our Values in Action guide how we work, lead and make decisions — creating a workplace grounded in integrity, accountability, collaboration and excellence.

Joining UOW means becoming part of a values-led community where your work has purpose, your contribution is valued, and the impact you make can be felt locally and globally.