Overview

Auburn Advancement is seeking candidates for the position of Director, Advancement Business Systems. This individual directly administers, manages, oversees, and sets direction for Auburn Advancement's CRM and related programs. This role leads a team of dedicated professionals to grow and develop the Advancement CRM, maximizing its capabilities, and setting direction for the enhancement of the CRM, its related integrations and reporting. Serves as a knowledgeable Advancement leader, providing support to all areas of the Advancement team.

Candidates are required to upload a resume and cover letter with their application. Please combine into one document.

Responsibilities

• Leads a team of professionals in managing the Advancement CRM, associated integrations, reporting and related tools to provide access to and support for all Advancement operations.
• Sets timelines and plans to oversee upgrades and related maintenance of the CRM. Works closely with external implementation partners to ensure all ongoing maintenance, training, and CRM development is maximized for Advancement use.
• Partners with Advancement leaders and staff to develop and expand integrated systemwide CRM strategic objectives in support of Advancement priorities.
• Develops cross-campus partnerships where Advancement data can be shared to maximize a robust data storehouse to achieve Auburn Advancement philanthropic and engagement goals.
• Leads collaborative discussions and planning with key stakeholders to identify areas of optimization of the CRM, developing solutions to address their business needs. Actively directs CRM enhancement rollouts.
• Provides leadership to the team for the migration of data, integrations, workflows, business rules, views, and dashboards.
• Works collaboratively with the Data Insights team to maximize data integrity, developing ongoing strategies and tactics to maximize the use of data in Advancement.
• Works collaboratively with the Director, Advancement IT (Infrastructure) to develop and implement CRM-related projects and activities that support the long-term health of the CRM in support of Advancement goals.
• Works collaboratively with the Foundation Information Security Manager to ensure the CRM remains a secure environment through sound access controls and confidentiality protocols.
• Effectively communicates to stakeholders regarding CRM changes. Provide change management oversight to improve CRM use, training, and modern business processes. Serves as a CRM trainer to promote leading practices and maximize use of the CRM (train the trainer).
• Maintains a strong commitment to the protection of all AU Foundation and AU Advancement data and systems.
• Maintains a sound working knowledge of all areas of Advancement and their respective needs in the CRM.
• Maintains an awareness to current trends in the Advancement industry, providing direction to the growth and expansion of the CRM's use across the organization.
• Maintains a commitment to transforming processes and innovative approaches to CRM support for Advancement goals.

Qualifications

• Bachelor's degree
• 7 years of experience in advancement strategic initiatives, project management, CRM system administration, data analysis and reporting.