Group Leader Enterprise Digital Support-2600802

ENTERPRISE DIGITAL SUPPORT

DIGITAL DIVISION | RATONGA MATIHIKO

The University of Otago is looking for an experienced and people-focused leader to join our Enterprise Digital Support leadership team.

In this role, you will lead a multidisciplinary team delivering critical digital support services across the Dunedin campus, including desktop support, digital learning and AV technologies, and eConferencing services.

You’ll work closely with academic and professional staff to deliver reliable, customer-focused digital services that support teaching, learning, research, and day-to-day operations.

The role | Te mahi

You will:

•    Lead and develop a high-performing digital support team.

•    Oversee operational delivery across desktop, AV, digital learning and collaboration services.

•    Build strong stakeholder relationships across the University.

•    Drive service quality, operational improvement, and service resilience.

•    Support incident management, continuity planning, and service recovery activities.

Your skills and experience | Kā pūkeka me kā wheako

You’ll be an experienced operational leader who thrives in complex service environments and enjoys building strong teams and relationships.

You will bring:

•    Experience leading technical or digital support teams in a complex environment.

•    Strong people leadership and operational management capability.

•    Knowledge of IT service management practices and service delivery.

•    Excellent communication and stakeholder engagement skills.

•    A continuous improvement mindset and strong problem-solving ability.

Experience in higher education, enterprise support environments, AV/digital learning technologies, or ITIL-based environments will be highly regarded.

About our Team | Mō te tīma

Enterprise Digital Support delivers responsive, reliable, and customer-focused digital services across the University. We support a broad range of technologies and services that enable teaching, learning, collaboration, and operations.

Further Details | Pūroko

This is a full-time (37.5 hours per week), permanent position, located in Ōtepoti, Dunedin.

The appointment range for this role is $116,406 to $126,703 per annum. Top of the range is $134,425.

You must have the right to live and work in New Zealand to apply for this position.

The University of Otago is a workplace that values and utilises diverse and inclusive thinking, people and behaviours. This means that we honour Te Tiriti o Waitangi and that the contributions of staff with diverse backgrounds, experiences, skills and perspectives are valued and respected.

For further information, please contact Lemalu Christina Mualia via the email address below

Application | Tono

To submit your application (including CV and cover letter), please click on the apply button below. Applications quoting reference number 2600802 will close on Wednesday, 10 June 2026.

Applications may be reviewed as submitted and candidates invited for interview. The University reserves the right to close this vacancy at any time.

Additional Information

Contact: Lemalu Christina Mualia

Position details: Job Description

Further Information: Department Website

Create an email with a link to this vacancy: Create email

Location: About Dunedin

Primary Location NZL-SI-Dunedin

Employment Status Permanent 

Salary Level and Range Digital Specialist Band E (Range of Appointments $116,406 to $126,703, Top of Range $134,425)

Organisation Desktop Support Services

Job Function ICT Support and Training