Health Services Assistant

Position Summary

Working in conjunction with the Student Health Services Coordinator, the Health Services Assistant supports the medical staff in the Health Center and provides a range of medical support services including, but not limited to: answering phone calls, making appointments, handling and processing requests for protected health information (PHI).

This is a part time, benefited position on a 85% schedule (1,547 hours). The work schedule is Monday-Thursday 9:30am - 5:30pm and Friday 8:30am-4:30pm during the academic year (summers off). Ability to be flexible with the work schedule is required.

Responsibilities

• Answer several-line phones to schedule appointments and take messages for both nursing triage and several providers
• Help coordinate services to appropriate medical staff
• Regularly handle confidential PHI and other sensitive student information
• Assist with making referral appointments for student patients with specialists depending on their insurance coverage. Help coordinate x-ray and laboratory services when necessary
• Receives deliveries from local pharmacies for student prescriptions, logs medications and checks student Hill Cards at time of pick up. Reaches out to students when necessary per delivery policy
• Sorts lab and medical reports to then provide to the appropriate medical staff
• Be able to respond to inquiries related to Health Center services (insurance coverage, requests for health records for graduate school, personal and employment reasons, etc.) from alumni, students, parents both prospective and current, off campus personnel included.
• Maintaining knowledge and compliance of HIPAA and FERPA rules and laws as pertains to New York State
• Assists, sorts and maintains a database of patient information
• Maintains office supplies and equipment
• Perform other duties as assigned
• Actively participate in building an inclusive and equitable campus community

Education and Experience

High School Diploma required.  Minimum Associate's Degree preferred. Previous experience in the medical field, such as reception, intake, and/or referral management, is required. Equivalent combination of education and experience will be considered.

Knowledge, Skills, and Abilities

• Ability to communicate effectively both verbally and in writing
• Excellent organizational skills - able to prioritize tasks and be able to pivot to other tasks as needed
• Knowledge and understanding of HIPAA laws and rules.
• Demonstrated ability to exercise a high degree of confidentiality and discretion, specifically when working PHI and communicating with patients.
• Ability to be able to remain calm in a high-pressure environment.
• Proficiency in Google Docs, Word processing and database management.
• Knowledge and understanding of medical terminology.
• Ability to work flexible hours as needed.