Job Description Summary

Penn Engineering Online is seeking to add a temporary Instructional Technologist to its team. In addition to providing troubleshooting support, technology consultations, and trainings for all program stakeholders, this position will also be directly responsible for a portfolio of approximately 4 courses. This position will be joining a fast-paced, agile team in a growing and dynamic program. Candidates must be willing and able to participate in the team's on-call evening and weekend support.

Job Description

• Provide technology and customer support for stakeholders across the program, including students, staff, faculty, and TAs.
• Serve as the primary point of contact for a portfolio of approximately 5-6 courses, and assist in supporting technology and logistical requests.
• Develop training materials and documentation, perform testing, develop workarounds, and support vendor relationships.
• Lead or contribute to projects for improving teaching technology and service delivery such as technology pilots, data analysis, and product reviews.
• Support the hiring, onboarding, and supervision of large teams of TAs.
• Candidates must be willing and able to participate in the team's on-call evening and weekend support.
• Other duties as assigned.

Qualifications

• Bachelor's degree required, Master's in a related field preferred
• Minimum of 1-2 years of experience, preferably in higher education
• Demonstrated experience managing or facilitating large online courses or working on or with teaching teams
• Some programming experience in Python and/or Java (preferred)
• Expertise with administrating LMSs (Canvas, Coursera, EdX), LTI integrations, and associated instructional technologies
• Strong customer service skills, positive attitude, and attention-to-detail
• Excellent written and verbal communication skills
• Experience working in a highly collaborative team environment
• Intermediate Excel skills

Job Location - City, State
Philadelphia, Pennsylvania

Department / School
School of Engineering and Applied Science

Pay Range
$7.25 - $35.00 Hourly Rate

To apply, visit https://wd1.myworkdaysite.com/en-US/recruiting/upenn/careers-at-penn/job/3600-Market-Street/Instructional-Technologist--Temporary-_JR00119521-1