IT Business Systems Analyst

Position Number: 500628

Full Time or Part Time: Full Time

Anticipated Recruitment Range: $62,115 - $74,045

Position Type: EHRA Non-Faculty

Job Category: Non-Faculty Information Technology

Organizational Unit Overview:

The Division of Infectious Disease is a unit within the leadership of the Brody School of Medicine Internal Medicine Department, providing state-of-the-art diagnosis and treatment for a wide range of infections. Infectious Disease doctors help ensure the timely diagnosis and treatment of acute infections by recommending the appropriate diagnostic tests to identify the source of infections and by recommending the appropriate antibiotic to treat the infection. Inpatient and outpatient consultations are available for a wide variety of illnesses including but not limited to HIV/AIDS, postsurgical infections, skin and soft tissue infections, infections in cancer patients, bone and joint infections, pneumonia, sepsis, emerging infections, and fever of unknown origin. Additionally, we offer an International Travelers Clinic, which provides travel advice and immunizations for those individuals traveling overseas. The Ryan White program is the largest initiative within the Division of Infectious Diseases, providing services to patients across 28 counties in eastern North Carolina. Our physicians and physician extenders currently care for over 1,500 Ryan White patients throughout this region and its surrounding areas. Faculty members collect clinical and social data to better understand and address the social determinants of health that contribute to the disproportionately high HIV infection rates among specific populations. The division is also involved in numerous clinical trials focused on HIV therapies, which offer essential medications to individuals who might otherwise lack access to treatment. The Ryan White Program enables patients access to medical care services, at little or no cost and expand array of specialty medical services (e.g., nutrition, mental health/substance use counseling, dental services, case management, transportation assistance) through grant funds. The Department of Internal Medicine plays a vital role in advancing the mission of East Carolina University Brody School of Medicine, which focuses on three primary goals: 1) providing healthcare to citizens of eastern North Carolina, 2) training primary care physicians to meet the healthcare needs of the region, and 3) making medical education accessible to underserved populations. By collecting and analyzing data, faculty can make informed decisions that assist patients in improving their health outcomes.

Job Duties:

The Business Systems Analyst will support the Infectious Disease clinics at Adult Specialty Care with data management and reporting needs while also assisting with desktop support functions. This role is responsible for collecting, cleaning, and analyzing program and clinical data to ensure compliance with reporting requirements (e.g., Ryan White, HRSA, NCDHHS and other funders). In addition, the position provides first-level technical support to staff, including troubleshooting computer hardware, software, and connectivity issues.

Data Management & Analysis 70%

• Assist/serve as backup for the Information Technology Analyst in serving as the clinical administrator for CAREWare.
• Collect, validate, and enter client- and program-level data into CAREWare, EMR systems, and other reporting databases.
• Perform routine data quality checks to ensure accuracy, completeness, and compliance with Ryan White and HIV program standards.
• Research discrepancies to determine source of data issues.
• Use SQL to extract information from Epic and perform analysis to understand data discrepancies.
• Generate reports and dashboards to support program evaluation, grant reporting, and quality improvement initiatives.
• Assist in monitoring patient-level outcomes (e.g., viral load suppression, retention in care) and flagging discrepancies for follow-up.
• Maintain knowledge of how the clinic workflows by various clinic teams (case management, referral, community health works, nurses, and providers) documentation in Epic feed into CAREWare.
• Maintain knowledge of the services related to the various grants and discern the method for entering the information.
• Maintain data dictionaries, documentation, and standard operating procedures for data processes.
• Other duties as assigned (such as data entry as needed)

Desktop Support & IT Assistance 30%

• Provide first-level technical support for clinic staff, including troubleshooting hardware, software, printer/network issues and all electronic devices (iphones, ipads, etc.).
• Assist with account setup, password resets, and access permissions for internal systems.
• Support staff with data entry processes, Excel, and reporting tools.
• Escalate more complex technical issues to the IT lead or external vendors when needed.
• Maintain an inventory of IT equipment and support routine updates/patches.
• Update the departments phone and fax directory
• Other duties as assigned

At-Will appointment.

Contingent Upon the Availability of Funds.

Minimum Education/Experience:

Bachelors degree or equivalent combination of education and experience.

License or Certification Required by Statute or Regulation:

None

Preferred Experience, Skills, Training/Education:

• Proficiency in Microsoft Office Suite, especially Excel (pivot tables, VLOOKUP, data cleaning).
• Experience with databases (SQL Server, Oracle, CAREWare, EMRs, or SQL Knowledge preferred but not required).
• Strong analytical, organizational, and problem-solving skills.
• Familiarity with HIV care and Ryan White program reporting (preferred but not required).
• Ability to provide courteous and effective technical support to non-technical staff.

Special Instructions to Applicant:

East Carolina University requires applicants to submit a candidate profile online in order to be considered for the position. In addition to submitting a candidate profile online, please submit online the required applicant documents:

Curriculum Vitae
Letter of Interest
List of Three References (noting contact information)

At the time of employment two to three original letters of reference, official transcripts, a criminal background check, and proper documentation of identity and employability are required. Please be aware, an automatic e-mail may be sent to the individuals entered by the applicant in the References section of the PeopleAdmin applicant tracking system. Letters of reference submitted via the PeopleAdmin applicant tracking system will be verified and considered towards meeting this requirement.

Applicants must be currently authorized to work in the United States on a full-time basis.

Additional Instructions to Applicant:

In order to be considered for this position, applicants must complete a candidate profile online via the PeopleAdmin system and submit any requested documents. Additionally, applicants that possess the preferred education and experience must also possess the minimum education/experience, if applicable.