Medical Office Associate

Under the supervision of the Health Care Administrator I, this position performs various duties for the SIU Center for Family Medicine - Carbondale. 1) Maintains patient clinical and billing information over the telephone and as patients present to clinic; 2) Ensures patient data is accurate and up to date; 3) Answers patient questions, and addresses complaints; and 4) Utilizing the electronic health record system to schedule appointments and update records.

*This position is ON SITE only.*

Check-in/Telephones/Scheduling: 95%

1. Checks in patients as they present to the clinic
2. Enters patient and billing information in the practice management system
3. Collects payments at time of service
4. Prints patient medication list
5. Prints provider schedules
6. Answers multi-line phone making patient appointments, aiding in answering questions, and transferring messages to appropriate person/s according to PCMH guidelines. Takes messages for physician's and enters messages into electronic medical records.
7. Enter patient history forms into our Electronic Health Record
8. Schedules same day, follow-up and acute appointments
9. Take messages for nurses and physicians as appropriate
10. Other duties as assigned

Service: 5%

1. Handles patient complaints according to established policies.
2. Provide backup to other clinic office functions.

Credentials to be Verified by Placement Officer

1. High school diploma or equivalent.
2. Any one or any combination totaling one (1) year (12 months), from the categories below: Work experience comparable to that performed at the Medical Office Assistant level or in other positions of comparable responsibility. Work experience in a health care facility such as a doctor's, dentist's, or hospital's office; which involved record keeping, working with the public, direct patient contact, answering telephones, and working with medical terminology. Graduation from an accredited medical secretarial or paramedical program, such as nursing assistant, medical assistant, or medical secretary.

Knowledge, Skills & Abilities (KSAs)

1. Working knowledge of medical terminology.
2. Knowledge of computers and data entry.
3. Skill in reading, comprehending, and following complex instructions.
4. Organization skills, including time management and workflow.
5. Oral and written communication skills.
6. Ability to interact with and assist patients and their families.
7. Ability to adapt and work under pressure and amid interruptions.
8. Ability to work with people from a variety of cultural economic, and educational backgrounds.
9. Ability to use a medical dictionary.
10. Ability to keep patient information confidential.
11. Ability to perform routine keyboarding accurately.
12. Ability to establish priorities and function independently.
13. Ability to lift 15 pounds of medical records.
14. Ability to perform simple calculations (such as adding, subtracting, and totaling).
15. Ability to function as a part of a team.

Condition of Employment: Pursuant to the State Universities Civil Service System, an out-of-state resident who is hired into this position must establish Illinois residency within 180 calendar days of their start date.