Position Details

Position Information

Budget Title
Office Assistant 1 (Keyboarding)

Campus Title
Office Assistant 1 (Keyboarding)

School/Division
Academic Affairs, Division of

Department
Registrar Office

Salary Level
SG006

Salary Range
$36,232

Position Effort
Full-Time

Is this a temporary position?
No

Position Summary

The Office Assistant 1 position will support the registration and scheduling functions of the Registrar’s Office and provide general office support by assisting with walk-in traffic, phones, and emails. This position will process student forms related to registration, assist with the course build process, and be responsible for TEACH authorizations, student biographical data, and degree conferral checklists.

Salary: $36,232

Schedule: Monday through Friday 8:00 a.m. to 4:30 p.m.

Major Responsibilities

Office Support

• Front desk/office reception, greet and direct students, answer phones, and respond to emails.
• Interact positively with other office staff, students, faculty, and other visitors to the office.
• Oversee daily mail operations by efficiently sorting and distributing incoming and outgoing correspondence.

Registration & Course Adjustments

• Manage student registration processes by reviewing and approving alternate registrations, credit overloads, and course withdrawals.
• Evaluate special enrollment requests, including time conflict overrides, prior felony disclosures, and undergraduate permission to take graduate courses.

Records Administration & Student Tracking

• Maintain student data integrity by updating biographical information, including change of address forms.
• Track specialized student populations to ensure compliance and support, with a focus on Honors program students and veteran/military-connected individuals.

Academic Scheduling & Graduation Services

• Maintain accurate semester schedules by updating course sections within the Banner student information system.
• Facilitate graduation clearance through the processing of degree conferral checklists, enter TEACH authorizations into the database, and update special graduate-level course approvals.

Training

• Participate in continuing education activities such as computer classes/programs and other relevant professional development.

Required Qualifications

1. Permanent Competitive Appointment Options: To be appointed on a PERMANENT basis to this title, you must hold or have held the title of Office Assistant 1 (Keyboarding) or be reachable on the full-time NYS Civil Service list...

2. Non-Competitive Appointment Option: This title is part of the New York Hiring for Emergency Limited Placement Statewide Program (NY HELPS). NON-COMPETITIVE QUALIFICATIONS - There is no minimum education or experience requirements for this title.

Preferred Qualifications

• Experience working in a college or university.
• Experience working in an office environment.

Knowledge, Skills & Abilities

• Effective written and verbal communication skills.
• Attention to detail, with a focus on accuracy and consistency when processing and reviewing information.
• Ability to manage multiple tasks, prioritize responsibilities, and meet deadlines.
• Strong organizational and record-keeping skills, with the ability to maintain accurate and accessible files.
• Ability to work independently and as part of a team.
• Problem-solving and critical-thinking skills to identify issues.
• Proficiency in using Microsoft Office, spreadsheets, and data-entry systems.