Patient Services Representative, Primary Care

PATIENT SERVICES REPRESENTATIVE (PSR), MIT Health, will be responsible for patient flow and appointment scheduling. This highly visible position has extensive patient contact, both in person and by telephone. PSRs are responsible for front desk tasks, including check-in, collecting copays, and obtaining accurate insurance eligibility information. The role is also responsible for administrative tasks, including phone calls, data entry, insurance reviews, filing, and scheduling appointments and procedures to coordinate within and across providers, service areas, and healthcare facilities. The role interacts with internal and external stakeholders by effectively communicating with referral providers and practices to facilitate management of complex patient issues. PSRs also provide positive and effective customer service that supports departmental operations. The full job description is available, here:

REQUIRED: High school diploma or equivalent; a minimum of two years of experience such as customer service or administrative role; and ability to perform multiple tasks simultaneously and communicate with patients, clinicians, and other professional staff in pleasant, calming, and diplomatic manner. PREFERRED: Experience in a health care setting.