Senior Director of Student Accounts

Senior Director of Student Accounts

Georgetown University comprises two unique campuses in the nation's capital. With the Hilltop Campus located in the heart of the historic Georgetown neighborhood, and the Capitol Campus, just minutes from the U.S. Capitol and U.S. Supreme Court, Georgetown University offers rigorous academic programs, a global perspective, and unparalleled opportunities to engage with Washington, D.C. Our community is a close-knit group of remarkable individuals driven by intellectual inquiry, a commitment to social justice, and a shared dedication to making a difference in the world.

Requirements

Job Overview

The Senior Director of Student Accounts is a strategic leader focused on all aspects of student billing, collections, and customer service related to student financial accounts. Reporting to the Controller, the Senior Director is responsible for the overall management and direction of the Student Accounts Office, which includes billing, cashiering, payment plans, collections, refunds, and compliance with all federal, state, and university regulations related to student financial activity. Additionally, the Direction will oversee the university's PCI compliance program, student loan services, and related functions. The Senior Director will drive process improvements, leverage technology to enhance the student experience, and ensure the fiscal integrity of student financial records for all of Georgetown's campuses and programs.

Expertise in Banner Student account management is highly preferred.

Work Interactions and Work Mode Designation

This position, reporting directly to the University's Controller within the Office of the Chief Financial Officer (OCFO), is integral to the financial stewardship and student success goals of Georgetown University. The Senior Director of Student Accounts serves as a critical leader, directly supervising the Student Accounts team and ensuring that the financial processes surrounding the student experience, including but not limited to, billing and payment to refunding and IRS reporting, are executed with accuracy and integrity. The role significantly influences key partners by collaborating closely with the Financial Aid and Registrar's offices to manage student eligibility and enrollment status; with University Information Services (UIS) to maintain and enhance the student financial systems; and with accounting and budget teams for essential general ledger reconciliation, thus directly supporting the University's mission of providing excellent service while maintaining sound fiscal health and regulatory compliance.

This position has been designated as Hybrid. Please note that work mode designations are regularly reviewed in order to meet the evolving needs of the University. Such review may necessitate a change to a position's mode of work designation. Complete details about Georgetown University's mode of work designations for staff and AAP positions can be found on the Department of Human Resources website: https://hr.georgetown.edu/mode-of-work-designation.

Requirements and Qualifications

Bachelor's degree in Accounting, Finance, Business Administration, or a related field.
Minimum of seven (7) years of progressively responsible experience in student accounts, bursar operations, or a related financial service area, preferably in a higher education setting.
Minimum of three (3) years of experience in a supervisory or management role.
Comprehensive understanding of generally accepted accounting principles and federal regulations governing student financial aid.
Demonstrated ability to implement and manage complex financial/student information systems (e.g., Banner, Workday, Touchnet).
Strong analytical, problem-solving, and communication skills.
Preferred requirements and qualifications: Master's degree in a relevant field (Business, Higher Education, or other related field).
Experience working in a large, decentralized university environment.

Pay Range:

The projected salary or hourly pay range for this position which represents the full range of anticipated compensation is:

$103,723.00 - $202,778.93

Compensation is determined by a number of factors including, but not limited to, the candidate's individual qualifications, experience, education, skills, and certifications, as well as the University's business needs and external factors.

Current Georgetown Employees:

If you currently work at Georgetown University, please exit this website and login to GMS (http://gms.georgetown.edu/) using your Net ID and password. Then select the Career worklet on your GMS Home dashboard to view Jobs at Georgetown.

Submission Guidelines:

Please note that in order to be considered an applicant for any position at Georgetown University you must submit a resume for each position of interest for which you believe you are qualified. Documents are not kept on file for future positions.

Need Assistance:

If you are a qualified individual with a disability and need a reasonable accommodations for any part of the application and hiring process, please visit the Office for Equal Opportunity Compliance website for https://oeoc.georgetown.edu/ada/, as well as https://oeoc.georgetown.edu/ada/applicants/. You also can also contact the Office for Equal Opportunity Compliance at (202) 687-4798 or mailto:oeoc@georgetown.edu.

Need some assistance with the application process? Please call 202-687-2500. For more information about the suite of benefits, professional development and community involvement opportunities that make up Georgetown's commitment to its employees, please visit the Georgetown Works https://georgetownworks.georgetown.edu/.

EEO Statement:

GU is an https://policymanual.hr.georgetown.edu/200-hiring-and-employment/201-equal-employment-opportunity-affirmative-action/. All qualified applicants are encouraged to apply, and will receive consideration for employment without regard to age, citizenship, color, disability, family responsibilities, gender identity and expression, genetic information, marital status, matriculation, national origin, race, religion, personal appearance, political affiliation, sex, sexual orientation, veteran status, or any other characteristic https://georgetown.box.com/s/jkc3kxwrf56e1n2km0jh1vj09fvanw70.

Benefits:

Georgetown University offers a comprehensive and competitive benefit package that includes medical, dental, vision, disability and life insurance, retirement savings, tuition assistance, work-life balance benefits, employee discounts and an array of voluntary insurance options. You can learn more about benefits and eligibility on the https://benefits.georgetown.edu/staff/enrolling/.

To apply, visit https://apptrkr.com/7201622

https://www.jobelephant.com/

Leading Student Financial Excellence: The Senior Director of Student Accounts Opportunity at Georgetown University

Driving Innovation and Equity in Higher Education Billing and Collections

a woman in a graduation gown sitting on a stone wall — Photo by Olivia Anne Snyder on Unsplash

Understanding the Evolving Landscape of Student Financial Management in Higher Education

In today’s dynamic higher education environment, effective management of student accounts stands as a cornerstone of institutional success and student satisfaction. Universities across the United States face increasing pressures from rising tuition costs, complex financial aid systems, and evolving regulatory requirements. The role of senior leadership in student accounts has never been more vital, as institutions strive to balance fiscal responsibility with equitable access to education.

Student accounts encompass billing, collections, payment processing, and customer service for tuition, fees, and related charges. These operations directly impact enrollment, retention, and overall campus experience. Recent developments in higher education finance underscore the need for innovative approaches to these functions.

Key Challenges Facing Student Accounts Offices Today

University leaders routinely navigate a range of challenges in student financial services. Affordability remains a top concern, with many families struggling to meet rising costs amid economic uncertainty. Regulatory changes around financial aid disbursement, data privacy, and consumer protections add layers of complexity to daily operations.

Additionally, the shift toward digital payment platforms and integrated student information systems requires ongoing adaptation. Institutions must ensure seamless experiences while maintaining strict compliance with federal and state guidelines. These pressures highlight the strategic importance of experienced professionals who can lead teams through transformation.

Insights from Recent Research on Higher Education Finance

Studies from leading organizations provide valuable context for understanding trends in student financial management. Reports on college pricing and student aid trends reveal patterns in enrollment and affordability that directly influence account management strategies. For example, analyses of financial aid distribution show how targeted support can improve persistence rates among diverse student populations.

Research also examines the impact of billing practices on student well-being and institutional revenue. Findings emphasize the value of transparent communication, flexible payment options, and proactive outreach in reducing delinquency and enhancing satisfaction. These insights guide administrators in refining processes to better serve students while supporting institutional goals.

The Strategic Importance of Senior Leadership in Student Accounts

At the helm of student accounts operations sits the Senior Director, a position that blends financial acumen with student-centered service. This leader oversees teams responsible for accurate billing, efficient collections, and responsive support. They develop policies that promote fairness and compliance while fostering positive relationships with students and families.

Effective senior directors drive efficiency through technology adoption, staff development, and cross-departmental collaboration. Their work supports broader institutional objectives, including enrollment management and financial sustainability. In an era of heightened scrutiny on higher education costs, these professionals play a pivotal role in building trust and demonstrating value.

Spotlight on a Premier Opportunity at Georgetown University

Georgetown University in Washington, D.C., seeks a Senior Director of Student Accounts to lead its financial services operations. This role offers the chance to shape policies and practices at a prestigious institution known for its commitment to academic excellence and student support.

The position involves strategic oversight of billing, collections, and customer service functions. The successful candidate will supervise staff, implement process improvements, and collaborate with academic and administrative units. Georgetown’s emphasis on holistic student development aligns perfectly with leaders who prioritize both operational excellence and empathetic service.

Photo by Olivia Anne Snyder on Unsplash

Qualifications and Competencies for Success in the Role

Ideal candidates bring extensive experience in higher education finance or related fields. A strong background in student billing systems, regulatory compliance, and team leadership is essential. Advanced degrees in business, finance, or higher education administration often prove advantageous.

Key competencies include analytical thinking, excellent communication skills, and proficiency with enterprise resource planning tools. Leaders who demonstrate a track record of improving processes, enhancing student experiences, and navigating complex environments stand out. Cultural competence and a commitment to diversity further strengthen applications.

How This Position Contributes to Broader Institutional Goals

The Senior Director of Student Accounts supports Georgetown’s mission by ensuring financial operations run smoothly and equitably. Accurate and timely billing reduces stress for students, allowing them to focus on academics. Efficient collections help maintain revenue streams critical for scholarships, faculty support, and campus resources.

By championing innovative solutions, the role contributes to retention efforts and long-term student success. It also positions the university as a leader in responsible financial practices, enhancing its reputation among prospective students and families.

Stakeholder Perspectives on Effective Student Accounts Management

Students and families value clarity, flexibility, and support in financial interactions. Research consistently shows that positive billing experiences correlate with higher satisfaction and loyalty. Faculty and staff benefit from streamlined processes that minimize administrative burdens.

University administrators appreciate leaders who align financial operations with strategic priorities. External partners, including lenders and government agencies, rely on compliant and transparent practices. This multifaceted view underscores the position’s wide-reaching influence.

Future Outlook for Student Accounts Leadership in U.S. Universities

Looking ahead, the field of student financial services will continue evolving with technological advancements and policy shifts. Artificial intelligence and data analytics promise more personalized billing and predictive support. Sustainability and equity will remain central themes as institutions address affordability gaps.

Professionals in senior roles will increasingly focus on holistic student financial wellness, integrating accounts management with advising and career services. Opportunities for innovation abound, particularly at forward-thinking universities like Georgetown.

Actionable Steps for Aspiring Leaders in Higher Education Finance

Those interested in advancing their careers in student accounts should pursue relevant experience and professional development. Certifications in financial management or higher education administration can enhance credentials. Networking through professional associations provides insights and connections.

Reviewing current job postings, such as the opportunity at Georgetown, offers a practical way to understand evolving requirements. Tailoring applications to highlight leadership achievements and student-focused outcomes increases competitiveness.

A grand arched entrance with steps and lamps.

Photo by Zoshua Colah on Unsplash

Why This Opportunity Matters for the Future of Higher Education

The Senior Director of Student Accounts role at Georgetown represents more than a job—it embodies a commitment to student success and institutional excellence. By leading with integrity and innovation, the selected candidate will help shape how universities manage financial responsibilities in service of their educational missions.

Explore this exciting opportunity and contribute to meaningful change in higher education finance. Apply today through the provided link and join a community dedicated to empowering the next generation of leaders.

Frequently Asked Questions

💼What does a Senior Director of Student Accounts do?

The Senior Director oversees billing, collections, payment processing, and customer service for student financial accounts. They lead teams, ensure compliance, and develop strategies to improve efficiency and student experience.

🎓Why is student accounts management important in universities?

Effective management supports enrollment, retention, and revenue while reducing student stress. It ensures compliance and builds trust with families navigating college costs.

📋What qualifications are needed for this role?

Candidates typically need extensive experience in higher education finance, strong leadership skills, knowledge of billing systems, and often an advanced degree in business or related fields.

📊How does research inform student accounts practices?

Reports on college pricing, financial aid trends, and billing impacts guide strategies for affordability, transparency, and improved outcomes for diverse student populations.

⚖️What challenges do student accounts offices face?

Offices manage rising costs, regulatory changes, digital transformation, and the need for equitable, flexible payment options amid economic pressures.

🚀How can I prepare for a career in higher education finance?

Gain experience in billing or financial aid, pursue relevant certifications, build leadership skills, and stay informed on trends through professional networks and reports.

🏛️What makes Georgetown University’s opportunity unique?

The role at this prestigious institution allows leaders to influence policies at a top university committed to academic excellence and comprehensive student support.

💻How does technology impact student accounts today?

Digital platforms, integrated systems, and data analytics enable more efficient processing, personalized support, and better compliance with evolving standards.

🔮What is the future outlook for this field?

The sector will emphasize AI-driven personalization, financial wellness integration, and equity-focused practices as universities adapt to new economic and technological realities.

🔗Where can I find more information on applying?

Visit the application link at apptrkr.com/7201622 or explore related opportunities on academicjobs.com for details on this and similar roles in higher education administration.

Senior Director of Student Accounts

Georgetown University

3700 O St NW, Washington, DC 20057, USA

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Senior Director of Student Accounts

Georgetown University

3700 O St NW, Washington, DC 20057, USA