Student Lifecycle Senior Officer (WIL)

Full-time, continuing opportunity

HEW level 6 salary (from $97,647) + 17% superannuation

Based at our City campus, with hybrid and flexible working options

About the Position

We’re seeking two Student Lifecycle Senior Officers to join our Students & Operations team, supporting our Work Integrated Learning (WIL) portfolio within the College of Business and Law.

As the Student Lifecycle Senior Officer (WIL), you will play a key role in delivering high-quality operational support across Work Integrated Learning (WIL) activities. Partnering closely with students, academics, and industry stakeholders, you will support the end-to-end WIL lifecycle. From admissions and enrolment through to internship and placement coordination, assessment of administration, progression and student advice, ensuring a seamless and positive experience.

Working within established frameworks and procedures, you will provide specialist advice on WIL processes, systems and requirements, ensuring activities are delivered efficiently, consistently and in line with University policies and compliance obligations. You will also take ownership of complex student and industry enquiries, using sound judgement to investigate issues, drive solutions and ensure timely resolution.

You will contribute to the continuous improvement of WIL operations by identifying opportunities to streamline processes, enhance service delivery and strengthen the overall student and stakeholder experience. Leveraging data insights, stakeholder feedback and your operational expertise, you will support the development of best practice approaches that drive efficiency, consistency and compliance.

Collaborating with a diverse range of academic and professional colleagues, you will support the successful delivery of WIL initiatives across programs, modes and locations, while contributing to a positive, student-centred and high-performing team culture.

To be successful in this position, you’ll have:

• Experience coordinating Work Integrated Learning (WIL) activities or delivering complex student lifecycle services in a higher education or similar environment
• Ability to provide specialist advice and deliver high-quality, student-centred service, including managing complex enquiries
• Strong stakeholder engagement skills, with the ability to build relationships across students, academics, professional staff and industry partners
• Ability to interpret and apply policies, procedures and legislation to ensure compliance and manage risk
• Highly organised, with strong time management skills and the ability to manage competing priorities with accuracy and attention to detail
• A proactive approach to continuous improvement, with the ability to identify and implement process enhancements
• Strong analytical and problem-solving skills, with the ability to resolve complex issues using sound judgement
• Excellent communication and interpersonal skills, with the ability to handle sensitive and complex matters

Please Note: Appointment to this position is subject to passing a Working with Children and National Police Check.

About the College of Business and Law

Find out more about the College in the Position Description linked below and by visiting our College of Business and Law webpage.

To Apply

Please submit your CV and covering letter addressing your suitability for this position and the Key Selection Criteria by clicking on the ‘Apply’ link at the top of this page.

For further information about this position, please see the position description hyperlinked below or contact Medina (talent acquisition) via email at medina.hubanic@rmit.edu.au.

Position Description: Student Lifecycle Senior Officer (WIL)

Applications Close: 12 July 2026 11.59 pm