Position Overview

The Schiefelbusch Speech-Language-Hearing Clinic provides speech-language pathology and audiology services to the KU, Lawrence, and surrounding communities. The clinic personnel comprises several clinical professors, staff, and KU undergraduate and graduate students in the Department of Speech-Language-Hearing. Student office assistants (SOA) provide direct professional assistance to the clinic’s office manager. This includes greeting all SPLH Clinic visitors (e.g., clients, KU students, faculty) to the clinic, as well as office support as outlined below. SOAs are expected to be polite, friendly, dependable, independent, and possess excellent interpersonal communication skills.

Due to a conflict of interest, students enrolled in the SPLH program are not eligible to apply for this position.

Job Description

30% - Communication & Inquiry Support

• Respond to emails and phone calls, addressing routine inquiries and directing visitors or callers to the appropriate clinic or department staff.

20% - General Administrative Support

• Perform general office duties, including sorting mail, running errands, photocopying, scanning, and filing documents.

20% - Medical Records Data Entry

• Support accurate and timely data entry into the electronic medical record (EMR) system.

10% - Office Maintenance & Organization

• Maintain a clean, organized, and professional office environment.

10% - Front Desk & Guest Relations

• Greet all visitors in a courteous and professional manner, ensuring a positive first impression.

10% - Additional Operational Support

• Provide support with additional tasks and responsibilities as assigned.

Required Qualifications

1. Eligible for Federal Work Study, as indicated in application materials. To learn more about Federal Work Study eligibility, please go to: https://financialaid.ku.edu/understand-aid/work-study
2. Excellent written communications skills, as indicated in application materials.
3. Experience with using basic computer functions, as indicated in application materials.

Preferred Qualifications

1. Prior customer service experience, as indicated in application materials.
2. Experience communicating with people with different abilities (e.g., hearing loss, disabilities, etc.), as indicated in application materials.
3. Experience with Adobe Photoshop and Microsoft Outlook, as indicated in application materials.