Student Services Generalist

Responsible for recruiting, advising and guiding participants to sustain successful participation in the UCNJ/Center for Economic & Workforce Development Programs. The Generalist will be responsible but not limited to facilitate applications, recruiting, assessment, advising, registration, and placement through personal contact and follow through with the prospective student as she/he proceeds through the intake process.

Characteristics, Duties and Responsibilities:

• Recruits, guides, and advises participants in UCNJ Union College of Union County, NJ/Center for Economic & Workforce Development educational, training, and supportive/work programs.
• Develops and implements client outreach initiatives, including but not limited to, presenting at client orientations and the Union County American Job Centers, attend partner events to promote programs, and through social media campaigns.
• Orients students into assigned program.
• Identifies client supportive service needs.
• Develops individual educational and career plans for students based on student interest, academic levels and career assessment.
• Orients and advises all supportive work program referrals, if applicable.
• Advises participants in the proper work attitude and attempt to stimulate positive efforts towards employment.
• Participates in the pre-intake and post-intake processes.
• Monitors weekly attendance and participation of students.
• Prepares and maintains necessary records and files on recruitment, assessment, enrollment, advising, and job placement.
• Develops a student IEEP (Individual Education and Employment Plan) with student.
• Initiates and conducts post-surveying for student outcomes.
• Performs liaison duties with cooperative agencies and programs.
• Responds to all program related requests.
• Initiates and supports CEWD recruitment efforts for all programs.
• Reads, interprets, and communicates College and CEWD policies and procedures.
• Recommends improvements in department procedures. Collaborates with other staff/administrators/instructors to identify needed improvements in procedures and communication.

WIOA Title II Specific Grant Duties, and Responsibilities

• Maintains accurate records by entering student data into the Assessment log.
• Prepares and oversees the computer lab for pre-tests and proctors' exams, including CLAS-E and CASAS assessments.
• Manages the intake process, creating and maintaining student folders and ensuring all required documentation is submitted to MIS.
• Prepare termination forms for students upon course completion, ensuring accurate and timely documentation.
• Prepares necessary documentation, including excuses for students with required justifications.
• Scans, uploads, and files documents such as IEEPs, PRTCE, and PSTCE for compliance.
• Organizes class materials and prepares information for instructors before the start of each new cycle.
• Assists in creating and managing Canvas courses and related technical setups.
• Reviews scanned CDSS documents for remote live classes to ensure accuracy and compliance.
• Checks accuracy of WTS Weekly Time sheets (attendance report)
• Regularly attends and participates in training sessions for CASAS, Aztec, and Burlington English to effectively utilize tools in student support.
• Collaborates with other departments to promote programs and actively participates in partner events to support recruitment efforts.
• Attends LACES meetings to stay updated on new features and updates.
• Organizes and manages the student recruitment and intake process, including folder creation, registration, and pre-test scheduling.
• Conducts interviews with prospective students to assess eligibility and guide them through the registration and pre-testing processes.
• Advises students on the proper use of educational platforms like Canvas, offering troubleshooting support when needed.
• Tracks student data using LACES and other tools to ensure accuracy and compliance with grant requirements.
• Compiles and submits reports on student enrollment, attendance, and program progress to MIS and relevant directors, maintaining a schedule of daily, weekly, or term-end submissions.
• Responds to inquiries about class schedules, grant details, and student resources via email, phone, and in-person meetings.
• Ensures absent students are followed up, preparing and submitting necessary documents like excuse forms.
• Monitors and reports on students' academic progress, updating instructors and directors as needed.

Education Requirements:

Bachelor's degree required.

Experience:

Experience working in Workforce Development programs.

Competencies and Skills Required:

Experience working in Workforce Development programs.

Physical Demands and Work Environment:

This position's duties are normally performed in a typical interior/residence work environment, based on the activity scheduled.

Some physical effort required; however, the employee must occasionally lift and/or move up to 25 pounds.

No or very limited exposure to physical risk.

Some travel required.