Student Support Specialist II

Hiring Department

Student Success Center

Job Description

Position Overview

The Student Support Specialist II plays a mission critical role in the daily operations and frontline service delivery of the Discovery and Transfer Center. This in person, student facing position ensures a welcoming, informed, and supportive environment for exploratory and transfer students. The Specialist provides direct operational and administrative support to eight academic advisors, the Center Director, and a team of student employees, ensuring smooth service coordination that enhances both staff efficiency and student success.

The position manages complex student interactions, triages needs, assists with appointment coordination, and upholds high standards of customer service. The Specialist II contributes to a holistic support model by proactively connecting students to advising resources, campus services, and transition focused assistance. Additionally, this role supports workflow management, communication systems, supervision of student staff, and ongoing service improvements, directly strengthening the Center’s ability to fulfill its mission.

Key Responsibilities

Frontline Student Support & Customer Service

• Serve as the first point of contact for all incoming inquiries to the Office of Academic Pathways.
• Respond to and manage:
  • All incoming phone calls
  • Emails sent to the Transfer and Discovery Center inboxes
  • In person student, staff, and visitor interactions
• Provide accurate information, triage student needs, and connect individuals to appropriate advising and campus resources.
• Help maintain a welcoming, student centered environment and ensure consistent, high quality service delivery.

Operational & Administrative Support

• Provide direct support to the Center Director and eight academic advisors to ensure effective daily operations.
• Support Academic Pathways processes related to:
  • Readmission
  • Academic advising workflows
  • Academic actions
• Coordinate with IT staff to maintain technology functionality and resolve issues.
• Manage office supplies, inventory, and purchasing needs.
• Schedule student appointments, staff meetings, and other office-related engagements.
• Assist with communication processes, workflow coordination, and implementation of operational improvements.

Student Employee Supervision

• Hire, train, and supervise student employees for the Office of Academic Pathways.
• Provide ongoing coaching, task management, and performance support.
• Ensure student employees provide high-quality customer service consistent with office standards.

Student Engagement & Holistic Support

• Support a proactive, holistic approach to student success by connecting students with resources across campus.
• Assist students navigating academic transitions, referrals, and support services.
• Reinforce the Center’s mission by contributing to a supportive, inclusive, and student centered environment.

Other Duties

• Perform additional duties as assigned to support the mission and operations of the Office of Academic Pathways.

Shift

40 HRS Weekly Monday-Friday 8AM-12PM & 1PM-5PM

Minimum Qualifications

A Bachelor's degree or an equivalent combination of education and experience from which comparable knowledge and skills can be acquired is necessary

Preferred Qualifications

At least two years working in higher ed

Anticipated Hiring Range

Salary Range: $20-$22 per hour

Grade: GGS-007

University Title: Student Support Specialist II

Internal applicants can determine their University title by accessing the Talent Profile tile in myHR.

Application Materials

Resume, Cover Letter, and three professional references

Benefit Eligibility

This position is eligible for University benefits. As part of your total compensation, the University offers a comprehensive benefits package, including medical, dental and vision plans, retirement, paid time off, short- and long-term disability, paid parental leave, paid caregiver leave, and educational fee discounts for all four UM System campuses. For additional information on University benefits, please visit the Faculty & Staff Benefits website at https://www.umsystem.edu/totalrewards/benefits.

Equal Employment Opportunity

The University of Missouri is an Equal Opportunity Employer.

To request ADA accommodations, please call the Director of Accessibility and ADA at 573-884-7278.