Student Support Specialist – Part Time

Job Summary

The customer-focused, service-oriented part-time Student Support Specialist supports non-credit students within the Workforce, Business & Community Education (WBCE) division. This role provides program information, facilitates registration, and delivers general student support via phone, email, and in-person interactions. This position reports to the Director, Workforce, Business and Community Education Support Services.

Essential Job Functions

• Provides WBCE program information and guidance to prospective students on the telephone, by email, and in person
• Supports non-credit registration and data entry
• Communicates updates and maintains accurate program information
• Responds to student questions, including course changes and refunds
• Assists with general office, program and instructor support as needed
• Performs other duties as assigned.