Coordinator, Benefit Programs

Job Summary

This position plays a critical role in the comprehensive administration, compliance oversight, and operational execution of employee benefit programs. This role supports faculty and staff across multiple campuses and employment classifications. The incumbent supports payroll and Human Resources Information System (HRIS) functions, ensures accurate enrollment, regulatory compliance, system integrity, vendor coordination, and employee education across a broad portfolio of benefit offerings, including health and welfare plans, retirement programs, and voluntary benefits. The position collaborates cross-functionally to resolve complex benefits-related issues and supports Human Resources (HR) strategic initiatives.

Primary Duties and Responsibilities

• Supports leader in administrative activities including, but not limited to, information distribution, invoicing, and reporting
• Completes various administrative projects, including expense reports and payment of invoices and contracts, composing and preparing correspondence that is sometimes confidential, and compiling documents for dissemination to campus and team leaders
• Processes or initiates Integrated Postsecondary Education Data System (IPEDS) HR data validation and reconciliation activities, 1095-Cs management and related reporting, ACO HR accepted/Payable process management, and Resource Database with system workflow set up and system ownership
• Partners with the benefits administration team and third-party vendors to resolve employee concerns and support a positive benefits experience
• Monitors progress on timely entry, maintenance, and updating of benefits-related information in HRIS systems from eligibility determination through termination; assists in identifying and correcting data inconsistencies
• Performs batch termination processing by validating separation data, updating employee records, and ensuring all workflows are completed accurately and in compliance with HR policies
• Performs various specialized, complex, sensitive, and confidential duties related to employee relations, compensation, and employee onboarding
• Provides high-quality customer service to employees and internal stakeholders regarding benefits, leave policies, and HR processes
• Conveys information to internal and external partners in a comprehensive, accurate, and effective manner; responds to ad hoc requests as they relate to human resource functions
• Performs billing reconciliation for supplemental and optional benefit programs by reviewing vendor invoices, verifying payroll deductions, and resolving discrepancies in collaboration with internal stakeholders and external providers
• Assists with internal and external audits by preparing documentation, verifying data, and supporting audit inquiries