About the Department:

Fiscal Services provides financial services to the university by promoting financial best practices, forming strategic partnerships, establishing efficient systems, and pursuing continuous improvement. The unit creates and maintains a sustainable financial framework and strong internal controls to promote sound fiscal management, careful stewardship of university resources, and accountability.

Fiscal Services supports the university community through fiscal policy guidance, training, communications, and operational coordination designed to ensure consistent implementation of financial procedures and administrative processes across the institution. The unit fosters innovation to support George Mason’s overall mission by employing new methods to deliver financial services, collaborating on process improvements and new initiatives, and maintaining accessible resources that support fiscal compliance and operational effectiveness.

Fiscal Services also provides accurate and timely financial data to ensure comprehensive reporting, compliance, and analysis that enables strategic decision-making across the university.

About the Position:

The Fiscal Training & Support Specialist provides front-line fiscal training and customer support services for the university. The position supports the delivery of fiscal training programs, responds to customer inquiries through the team's inbox, and facilitates real-time assistance through walk-in training sessions. This role plays a key part in ensuring faculty and staff receive timely, accurate, and accessible support related to fiscal systems, processes, and procedures.

In addition to training delivery and customer service, the position assists with end-to-end training operations, maintains training materials across multiple platforms, and supports engagement activities such as Lunch & Learn sessions. The Fiscal Training & Support Specialist contributes to the consistency, quality, and responsiveness of Fiscal Learning and Engagement services.

Responsibilities:

Fiscal Training Delivery & Facilitation:

• Design, develop, and deliver fiscal training programs for faculty and staff, ensuring proficiency in financial systems such as eVA, Finance Gateway, and Chrome River;
• Facilitate both in-person and virtual training sessions using a variety of instructional methods to support engagement and knowledge retention; and
• Assist with hosting Lunch & Learn sessions and other informal learning opportunities to promote fiscal awareness and skill development.

Customer Support, Walk-In Training & Team Inbox Coverage:

• Provide frontline customer support by monitoring and responding to inquiries received through the Fiscal Learning & Engagement team inbox and other support channels;
• Facilitate and support walk-in training sessions, providing real-time assistance to faculty and staff on fiscal systems and processes; and
• Document common questions and recurring issues to support continuous improvement of training materials and resources, and escalate complex issues as appropriate.

Training Operations & Program Coordination:

• Support end-to-end training management, including scheduling training sessions, tracking attendance, maintaining documentation, and completing post-training follow-ups;
• Assist with coordinating training logistics, session setup, and technical support; and
• Maintain organized records of training activities to support reporting, compliance, and operational continuity.

Training Material Support & Knowledge Translation:

• Assist with updating and maintaining training-specific materials (such as manuals, job aids, and training resources) in coordination with the Fiscal Policy, Training, & Communication team;
• Work collaboratively with the Training & Communications Manager to translate recurring questions, support requests, and walk-in training trends into training enhancements and learning resources that address common needs across the university; and
• Provide feedback and recommendations based on front-line interactions to support continuous improvement of fiscal training content, while ensuring updates align with established standards and approved guidance.

Meeting Facilitation & Administrative Support:

• Support training sessions, communities of practice, and related meetings by managing notes, monitoring chat, and assisting with technical issues; and
• Provide general administrative and coordination support to ensure effective delivery of training and engagement activities.

Required Qualifications:

• High school diploma or equivalent;
• Some experience delivering or supporting training in a professional, academic, or administrative environment;
• Experience providing customer support or responding to operational inquiries while communicating procedures or technical information to individuals with varying levels of experience;
• Experience organizing tasks, coordinating training activities, and maintaining documentation or program records;
• Knowledge of administrative processes and operational procedures within a professional office or higher education environment;
• Skill in delivering training or instructional support to individuals with varying levels of technical or fiscal knowledge;
• Skill in providing customer service and responding to inquiries in a clear, professional, and timely manner;
• Skill in using office productivity software and digital tools to support training materials, documentation, and communication;
• Demonstrated ability to learn and apply fiscal or administrative processes, systems, and procedures;
• Ability to communicate complex information clearly through verbal, written, and instructional formats;
• Ability to organize tasks, manage multiple priorities, and maintain accurate records related to training activities and support requests;
• Ability to facilitate meetings, training sessions, or learning activities while managing logistics such as notes, chat monitoring, and technical support; and
• Ability to work collaboratively with colleagues, subject matter experts, and stakeholders across multiple departments.

Preferred Qualifications:

• Bachelor’s degree in a related field;
• Prior experience providing analytical or technical support in an administrative, operational, or program environment;
• Demonstrated experience working within fiscal operations at a public college or university or a similar financial or administrative environment;
• Prior experience delivering instruction, facilitating training sessions, or supporting learning initiatives in a professional or educational setting;
• Demonstrated experience supporting website or content management activities, including updating webpages or maintaining online resources;
• Knowledge of or experience using enterprise financial systems such as Ellucian Banner Finance, eVA, or similar financial management systems;
• Knowledge of fiscal operations, financial systems, or administrative procedures within a higher education environment;
• Skill in facilitating in-person and virtual training sessions using a variety of instructional approaches;
• Knowledge of enterprise financial systems or administrative platforms such as Banner Finance, eVA, Chrome River, or similar systems;
• Ability to assist with developing or updating training materials such as job aids, manuals, and presentation resources;
• Skill in coordinating training logistics, scheduling sessions, and tracking participation or program metrics; and
• Other attributes including demonstrated initiative, adaptability, and the ability to identify recurring questions or training needs that can inform improvements to learning resources.