On-Call Visitor Services Flex Attendant

Job Summary

The RISD Museum is looking to hire On-Call Visitor Services Desk Attendants to ensure and promote a positive visitor experience by welcoming and greeting a wide variety of clientele, including but not limited to students, general visitors, tour groups, parents, and/or alumni. On-Call Visitor Services Desk Attendants process transactions such as issuing memberships, admissions tickets, event registrations, and group sales; collect payments and distribute the appropriate change, information, and collateral material. On-Call Visitor Services Desk Attendants respond to routine questions about the Museum, the RISD community and greater Providence, promotes Museum programs, classes and events, and actively solicits museum membership sales. Other administrative tasks may include supporting the External Affairs team with marketing, development, or membership projects and initiatives.

Essential Functions

• Receives and greets incoming guests, visitors, tour groups, parents, alumni, and corporate members.
• Processes financial transactions for visitors including but not limited to admissions, membership sales, special events and Museum courses. Accepts payments via cash, check or credit card using Altru POS system and issues appropriate receipts and/or change.
• Checks in groups for guided and self-guided visits. Uses Altru POS system to complete the group check-in and payment process.
• Complete opening and closing cash drawer procedures including counting and balancing drawer daily.
• Utilizes knowledge of RISD Museum, RISD community and Providence area to help answer routine customer service questions and visitor inquires regarding Museum events, exhibition and gallery locations, RISD campus events and local attractions.
• Actively promotes Museum programs, classes and events.
• Actively solicits museum membership sales by explaining benefits, program details, additional opportunities, discounts and incentive options and overall structure.
• Maintain brochure racks, ensure brochure information is available, current and in stock.
• Answer general Museum and RISD campus inquiries via the front desk telephone and respond accordingly.
• Maintain guest book
• Ensure the safety and cleanliness of front desk area and report any issues to supervisor, Facilities or Public Safety as appropriate.

Required Knowledge/Skills/Experience

High School diploma or equivalent combination of education and experience. One to three years of progressively responsible customer service experience in a retail or service-oriented environment Understanding and experience working in academic settings preferred. Demonstrated ability to help meet sales goals and targets. Understanding of RISD and Providence community preferred. Ability to build relationships and rapport. Must be able to resolve visitor issues, complaints, and problems. Ability to work with numbers. Ability to work within a team to accomplish program goals. Ability to communicate relevant information about current and future Museum programming to visitors. Demonstrated excellence in oral and written communication skills and proficiency with internet, Microsoft Word, Excel, database management, PC-based and web-based applications.

Union: No

Work Schedule: Variable; On-Call assignment.

Employment Status: On-Call; Part-time; Non-Exempt. On-Call employees are required to work a minimum of 48 hours per quarter.

Grade: N/A-H